Enterprise Account Manager (India, Bengaluru)
Enterprise Account Manager (India, Bengaluru)
Posted on :
31-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable scalable and low-cost cloud infrastructure platform for public web data gathering. Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe.
Whats in store for you: Youll be solving challenges for top-tier clients and collaborating with industry professionals. Well fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
WHAT YOULL DO:
Manage Client Relationships:
- Client Engagement:
- Engage with clients via channels like email online meetings etc. inform of updates new features and relevant information.
- Proactively schedule regular calls with clients to discuss their needs challenges and feedback.
- Attend meetings with key stakeholders including engineers product owners and vendor managers to maintain a strong relationship.
- Ensure Ticket Resolution:
- Monitor and prioritize client support tickets.
- Utilize personal expertise to resolve complex issues and collaborate with the customer success team when necessary.
- Analyze Client Portfolio Usage:
- Regularly review and analyze clients product/service usage to understand patterns and trends.
- Identify areas for optimization and improvement in line with client goals.
- Fill in CRM (Customer Relationship Management):
- Keep the CRM system updated with relevant client information interactions and agreements.
- Document client preferences key contacts and any issues discussed during meetings.
- Handle Billing and Invoices:
- Review and verify that invoices are correctly issued in accordance with the agreed-upon terms and services.
- Ensure timely and accurate payment processing coordinating with the finance team as needed.
Grow the Existing Client Base:
- Define Long-Term Account Objectives:
- Collaborate with clients to define and document long-term objectives and goals.
- Create and regularly update account plans to align with these objectives.
- Identify Upsell & Cross-Sell Opportunities:
- Analyze client usage patterns to identify opportunities for upselling additional services or products.
- Present and negotiate upsell and cross-sell opportunities.
- Develop and Close New Business:
- Research and identify potential new business opportunities within the existing client base.
- Work closely with the enterprise sales team to develop proposals and close deals.
Collaborate with Internal Stakeholders:
- Act as the Voice of the Customer:
- Collect and distill customer feedback to provide insights to internal teams.
- Advocate for customer needs and preferences in internal discussions and decision-making.
- Coordinate Internal Resources:
- Collaborate with technical support and legal teams to address client requirements.
- Ensure seamless communication and collaboration among internal teams to meet client goals.
Manage Renewals & Attrition Risk:
- Negotiate and Execute Renewal Contracts:
- Review existing contracts and negotiate renewal terms in alignment with customer goals.
- Lead negotiations for new agreements and contract renewals with clients.
- Ensure that all agreements are documented signed and up to date.
- Proactively Manage Attrition Risk:
- Regularly assess client satisfaction and identify accounts at risk of attrition.
- Develop detailed action plans to address concerns improve satisfaction and mitigate attrition risks.
YOUR SKILLS AND EXPERIENCE:
- Over 7 years of experience managing and upselling to strategic and enterprise B2B accounts in the technology sector. Experience in the SaaS industry is a plus.
- Bachelors degree from an internationally accredited college/university; MBA degree is a plus
- Eligible to travel to Europe and within India.
- Strong technical acumen and passion for understanding our technology. Proven track record of collaborating with technical personas such as product owners software engineers CTOs.
- Expertise in serving clients across tech industries including Marketing & Advertising Travel & Hospitality Ecommerce Cybersecurity and Financial services.
- Empathetic with strong acumen in building meaningful relationships with customers including senior-level and C-suite executives.
- Strong business acumen along with excellent negotiation and objection handling skills.
- Exceptional presentation communication and meeting facilitation skills in both English and Hindi.
WHAT WE OFFER:
- Vacation days: 18 days per year. Plus additional vacation days after working for a certain period of time;
- Retirement Fund: Employees Provident Fund (EPF);
- Learning & Development: Online Courses and Trainings;
- Mental health apps;
- Workation;
- Travel costs & allowances for visiting clients: covered by the company;
- Full remote environment;
- Company-sponsored tech.
OUR VALUES:
- Transparency. At Oxylabs we believe that transparency builds trust and fosters business relationships with our valued partners.
- Security. Threats to security come in many forms thus at Oxylabs we go an extra mile to protect our own and business partners operations.
- Quality. Quality and innovative products accompanied by excellent customer service are the key contribution to long-term business success.
- Social Responsibility. Providing value to individuals and societies at large is at the core of Oxylabs business practices.
SALARY:
- As per industry standard
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
