Learning Experience Designer
Learning Experience Designer
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Job Description
About the Role
Were looking for a practical business-minded Learning Experience Designer (LxD) to help us deliver fast clear and useful learning experiences that drive customer adoption.
Make Academy exists to help people use automation to eliminate manual work and unlock more value from Make. Every course should empower learners to solve real problemseven if theyve never automated anything before.
You wont be writing the course content yourselfbut youll shape how it comes to life. Youll define what good looks like across course design maintain our instructional quality bar and ensure that every course follows a clear coherent structure.
Were still evolving how we gather learner insights and cross-functional inputand youll help shape those processes. Youll work closely with writers content developers SMEs and our Content Development Lead to make things happen.
What Youll Do
- Own the course-level learning journey ensuring that every course progresses logically and motivates the learner from start to finish.
- Define course goals key topics and content scope based on learner needs and business outcomes.
- Own the unit arcintro concept example application validationensuring instructional flow is consistent and clear.
- Maintain and evolve our instructional formula: what should always be consistent and what can flex per course.
- Sequence content using scaffolding and progression logicmake it simple to follow even for non-technical users.
- Review and approve storyboards and instructional writing before they move into developmentproviding clear structured feedback.
- Set and uphold the standard for instructional quality across all courseshow we plan structure and communicate ideas.
- Own and update documentation: course planning templates writing standards learner personas and storyboarding guides.
- Conduct proactive audits of live courses to flag outdated unclear or ineffective instruction; recommend improvements.
- Self-learn technical concepts and work with SMEs to validate your understanding and refine instructional accuracy.
- Triage learner feedback to determine if the issue needs a quick fix a deeper rewrite or broader content changes.
- Help define how we gather input from Product and Customer Successeven when the process isnt fully in place yet.
Youd Be a Great Fit If
You move quickly communicate clearly and think like a learner. Youre not here to watch from the sidelinesyou lead. Youre confident holding the quality bar even when that means pushing back. And youre comfortable owning structure standards and instructional integrityeven if the content isnt yours.
Skills & Mindset
- You have 5 years of experience in instructional or learning experience designideally in SaaS automation or technical training.
- Youre confident designing end-to-end learning journeys: from objectives and sequencing to reviewing and final delivery.
- Youre deeply familiar with instructional design principles like scaffolding backward design and cognitive loadand know how to use them to simplify complex topics.
- Youve reviewed and improved instructional content created by others and you know how to give feedback thats clear actionable and raises the bar.
- You can break down complex technical concepts (like APIs or integrations) into logical learner-friendly instructioneven if youre not the SME.
- Youre resourceful and self-directedable to move forward even when context is fuzzy or documentation is missing.
- Youre business-minded and focused on impact: you create learning that supports adoption not just content for contents sake.
- Youre assertive and collaborativecomfortable leading conversations and aligning stakeholders across teams like Product Support or Customer Success.
- You communicate with clarity and confidence especially in high-stakes feedback or review sessions.
- Youve worked in environments where speed matters and you know how to balance structure with action.
Background and Experience
Required
- End-to-end course planning experience: learning objectives sequencing writing/reviewing documentation
- Track record of reviewing and approving instructional content written by othersyouve enforced standards and helped writers meet them
- Strong technical fluencyyou can scope topics like APIs integrations or automation workflows without being the SME
- Proven ability to self-learn complex technical topics and lead course scoping without waiting for a full SME download
- Background in instructional or technical writingyou know what clear and useful looks like because youve done it
- Experience working with Product Support or Customer Success to translate customer pain points into instructional content
- Strong communicator who can navigate high-stakes feedback conversations with clarity and confidence
Bonus
- Background in customer education onboarding programs or certification design
- Experience maintaining team-wide documentation templates or instructional standards
- Familiarity with tools like Thinkific Rise 360 Storyline Confluence Airtable or similar
What we offer:
- RSUs grant in a rapidly growing company raising its value every day
- Annual bonus
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language professional courses conference tickets and other trainings) & 2 Company Learning Days per year
- 3 Company Impact Days per year
- Notebook/Macbook and 34 curved monitor
- 25 days of vacation 4 sick days
- 10 care days to care for your loved ones
- Extra parental vacation (3-6 months)
- RSUs grant for a newborn child
- Life insurance
- Gympass
- Meal and transportation tickets medical insurance
- Team buildings parties and company events multiple times a year
- Flexible working hours home office
Join us on the ride!
#careeratmake
Employment Type
Full Time
