Sales Support Representative
Sales Support Representative
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Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
As a Clinical Support Representative at STERIS you will assist Account Managers by supporting Customer facing activities primarily in post-order sales support including in servicing support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits EEP program utilization and/or support and Customer will also support the after-sale process including inventory of deliveries post-order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
- Assist Account Managers by supporting Customer facing activities including support of projects and installationswithin the territory.
- Possess a working knowledge of STERIS products and services (clinical applications functions features and benefits)and how to properly position them as viable Customer solutions.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customerservice by providing supportwithinitialuse ofequipment and services including onsite supportandstartupof video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in theafter-saleprocess includingpost-order submittal OAI planning sheetsign-offandin-servicing.
- Develop and maintain relationships with Customers in OR ICU (all Critical care) ED MM Biomed SPD Infection Prevention Risk Management Nursing staff and Surgeons/Physicians.
- Maintain knowledge of each accounts history contacts and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate teammember.
- RecordCustomer feedback and complaint information through the proper quality processes and channels.
- Collaborate withinternal counterpartsin clinical areas healthcare design team corporate accounts sales representatives and home office support teams.
The Experience Skills and Abilities Needed
Required:
- Associates degree
- Bilingual in English and French
- 1-2 years of successful salesor clinical hospitalexperience in medical device sales
- Ability to travel overnight up to 40%
- Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
- Bachelors degree
- 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
- Experience supporting functions such as Clinical Engineering or hospital IT
- Experience in B2B sales
- Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is just a brief overview of what we offer:
- Base Salary Incentive Compensation Program
- Company Vehicle
- Cell Phone Stipend
- Robust Sales Training Program
- 3 Weeks Paid Vacation Per Year Corporate Holidays (based on Province)
- RRSP Matching Program
#LI-LS1
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare life sciences and dental products and services. STERIS is a $5 billion publicly traded (NYSE: STE) company with approximately 17000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
Required Experience:
Unclear Seniority
Employment Type
Full Time
