Case Manager
Case Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you the kind of legal professional who finds satisfaction in guiding clients through challenging moments with empathy and precision
Do you thrive in a role where you manage medical records coordinate care and keep cases moving all while juggling multiple deadlines with ease
Are you energized by the idea of joining a growing firm in transformation where your initiative and attention to detail can shape systems from the ground up
Can you communicate clearly with clients providers and attorneys alike keeping everyone informed and on track without breaking a sweat
Are you ready to build a career in a fast-paced law firm that values collaboration growth and doing meaningful work every day
Final question: When faced with a challenge do you get excited or run away
** IMPORTANT: TO APPLY **
If you have any questions please email only.
- Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.
**RECRUITERS DO NOT CONTACT**
Turner Ross Germain isnt your typical law firm. Based in Marietta Georgia this tight-knit practice brings decades of legal experience to the table combining the precision of litigation with the care of a client-first approach. With deep roots in personal injury and local government law including land use zoning and appellate work the firm is poised for a new chapter of growth and transformation.
Founded by three seasoned attorneys Turner Ross Germain is now led by managing partners Valerie Ross and Meredith Germain who have practiced together since 2011 and bring over 50 years of combined legal expertise. As they revamp the firms systems brand and team structure they are building a foundation for long-term success and inviting driven professionals to grow alongside them.
With that in mind the firm is hiring a Case Manager to play a critical role in client care file progression and operational coordination. This person will be hands-on from day one managing files from intake through demand preparation and serving as a direct point of contact between clients providers and attorneys.
What youll do:
- Client Intake: Handle new client onboarding set up claims and secure police reports to get cases moving from day one.
- Treatment Coordination: Schedule medical appointments and maintain communication with providers to support seamless client care.
- Medical Records Management: Request track and organize medical records and bills to support demand prep and case progression.
- Lien Negotiation: Communicate with providers and insurance adjusters to resolve outstanding medical liens efficiently.
- Client Follow-Up: Monitor treatment progress and check in with clients regularly to ensure they feel supported and informed.
- Demand Preparation: Collaborate with the paralegal to compile complete demand packages or draft them independently if qualified.
- Case File Management: Own case progress from intake through initial settlement offer maintaining accurate timely documentation.
- Technology Use: Work confidently in CasePeer MyCase Outlook Google Suite and other tools in a PC-based office.
- Attorney Communication: Provide regular updates and align directly with both managing attorneys on case status and priorities.
What were looking for:
- Legal Experience: 35 years of experience in a case management or intake role preferably within a personal injury law firm.
- Personal Injury Knowledge: Familiarity with medical treatment timelines insurance claims police reports and demand packages.
- Detail Orientation: High attention to detail when organizing records tracking treatment or communicating case updates.
- Client Communication: Comfortable engaging with clients in a supportive professional manner throughout sensitive processes.
- Process Management: Strong organizational skills to juggle multiple active cases without missing deadlines.
- Initiative: Self-starter mindset with the ability to take ownership follow through and problem-solve independently.
- Adaptability: Willingness to work in a fast-paced evolving environment where processes and systems are still being built.
- Technology Proficiency: Confident using CasePeer MyCase Outlook and Google Suite within a PC-based office.
- Team Fit: Approachable positive and growth-minded ready to collaborate directly with attorneys and grow alongside the firm.
Why you should work here:
- Make a Real Impact: Youll play a vital role in ensuring clients feel supported and cared for while helping the firm operate more efficiently and effectively.
- Grow With the Firm: This is not a plug-and-play role. Youll help shape the systems and processes and have the opportunity to grow into a lead case manager as the team expands.
- Work With Experienced Mentors: Collaborate directly with two highly experienced attorneys who are committed to clear communication open-door mentorship and building something great.
- Build the Foundation: Join at a time of transformation with a new website branding and vision in motion youll help lay the groundwork for long-term growth and operational excellence.
- Upbeat No-Drama Culture: Enjoy a casual approachable and focused office environment where trust transparency and collaboration are the norm.
Additional perks:
- Health Benefits: Medical dental and vision coverage with premiums fully paid for employees.
- 401(k) Plan: Available after 612 months of employment depending on individual arrangement.
- Paid Time Off: Accrued PTO begins after the first 90 days with one day earned per month.
- Paid Holidays: All major holidays are paid.
- Vacation Time: One week of paid vacation after 6 months; a second week after one year.
If youre looking for a job where you can coast this isnt it. Were a small but mighty team rebuilding the foundation of a growing firm and were looking for someone whos ready to dig in and help us do it right. This role requires grit initiative and a passion for making things happen. Were not rigid. Were real. And were building something great one case one client and one team member at a time.
Required Experience:
Manager
Employment Type
Full Time
