MS-CRM-Functional-Consultant-Manager
MS-CRM-Functional-Consultant-Manager
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
MSD CRM Functional Manager
Job purpose:
A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales Service and Marketing).
Your client responsibilities:
- Work on CRM engagements to design and implement the next generation solutions
- Be involved in analyse and design phases of a project
- Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
- Execute & participate in application design sessions and make solution recommendations
- Ensure project documentation are completed and reviewed
- Deep knowledge of configuring and customizing CRM application
- Basic understanding of Integration & Data Migration methods/tools within D365 CRM
- Ensuring that design is in line with the business requirements
- Work cooperatively in a team environment
- Remain flexible on changing workloads
Your people responsibilities:
- Building a quality culture
- Foster teamwork and lead by example
- Training and mentoring of project resources
- Participating in the organization-wide people initiatives
Key skills:
- Minimum 10 years of CRM Configuration & Customization experience in enterprise business application and delivery
- Must have strong project implementation and working experience in D365
- Must have done worked on large transformation programs in onshore offshore delivery model
- Must have worked on client facing engagements
- Must have done at least one end to end implementation with functional design
- Experience in agile delivery and deployment continuous integration and build processes
- Familiar with relational database concepts and SQL
- Strong analytical and problem solving skills; ability to work creatively in problem solving environment
- Excellent written and verbal communication skills
- BE/./MCA/MBA with a sound industry experience
Preferred skills:
- D365 CRM Configuration & Customization hands on experience
- D365 CRM Certified
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Manager
Employment Type
Full Time
