Meter Read Contract Co-ordinator

Meter Read Contract Co-ordinator (37 hours per week Permanent)

Location: Hybrid working with Salvus House Durham as a base

Salary: 25733 - 32165 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Third Party Metering Manager

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Metering Contractor team are responsible for the delivery of national meter reading activities and the management of our reading contractors.

The team is looking for a Meter Read Contract Co-ordinator to support the Third Party Metering Manager and assist in the delivery of meter reading activities and associated services inline with market code requirements customer contractual requirements and contractors agreed levels of service while helping us to continue to develop our great and wonderful culture.

The role will suit you if you are highly organised with great attention to detail and have the ability to collate and analyse large sets of data.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

• Building strong working relationships with our contract providers and working in a collaborative fashion to resolve issues.
• Instructing and monitoring contractors to deliver vital meter reading services and providing data in a clear and concise format.
• Scheduling maintaining read frequency logs H&S logs supporting with transfers arranging ad-hoc read requests complaint handling and quality management are a few of the activities you will be involved in.
• Following processes to carry out the above activities and looking for improvements to ensure our services and data are accurate and meet the required standards.
• Demonstrating excellent customer service and communication skills and a confident persuasive telephone and written manner via daily correspondence with contractors customers and internal or external stakeholders.
• Liaising with and developing effective working relationships with internal teams such as Metering Technical Metering Transactional Customer Experience Onboarding Systems Billing and Wholesale/Settlements.
• Problem solving and taking ownership of issues from identification through to resolution whilst continuously looking for improvements
• Collating analysing and interpreting complex data with a high level of accuracy.

WHAT DO WE NEED FROM YOU

You will be:

• Highly organised self-motivated and task focused with excellent time management skills.
• A strong enthusiastic team player with a can do attitude.
• Aware of monitoring tools such as KPIs.
• An effective communicator with excellent customer service skills.
• Able to prioritise workstreams and meet deadlines whilst retaining exceptional attention to detail.
• Able to adapt to change and strive for continuous improvement with the ability to learn new skills.
• Fully computer literate with a high level of competence in Excel and the ability to learn new systems.
• Educated to GCSE standard with at least Grade 4 (C) in English and Math.

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 05 August

Interviews are planned from 11 August

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