Customer Delight Manager (m/f/d)
Customer Delight Manager (m/f/d)
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Job Description
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gtersloh Melbourne or Singapore! Become one of more than 23000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About your workplace
We are looking for a dynamic and motivated Customer Experience Manager m/f/d to join our global Brand Management team. The role is to champion the customer experience strategy ensuring it is deeply embedded within the organization and consistently delivers exceptional customer delight driving brand loyalty and business growth.We are looking for a well-organized and structured person able to plan and execute Customer delight projects in alignment with Mieles brand and customer experience strategy and empower cross-functional collaboration. We need someone with international experience and perspective who will work in a highly dynamic diverse and international team shaping how Miele is perceived by customers across the globe.
Your Responsibilities
- You manage cross-functional customer experience projects to leave a perceivable and relevant impact on our branded customer journey
- You analyze touchpoints influence and propose Customer delight initiatives to impact the meaningfulness difference and salience of our brand
- You gather and consolidate customer feedback analyze customer KPIs and identify both pain points and delight moments turning insights into actionable initiatives
- You oversee pilot projects in selected markets and at key touchpoints to test and optimize new approaches that enhance the customer experience
- You develop and define customer personas and representative profiles to better understand and meet the needs and expectations of our customers
What we are looking for
- You hold a university degree with a focus on marketing or a comparable field
- You have professional experience in customer experience management and cross-functional project management
- You work in an analytical structured and goal-oriented manner and are highly self-motivated
- You enjoy cross-functional work as well as bringing together diverse teams and departments around a common goal
- You are fluent in English both written and spoken with confidence in both communication and negotiation
Our Benefits
- 35-hour week for a healthy work-life balance
- Company health insurance always well cared for with Miele BKK
- Employee discountson a wide range of premium products and services
This is a temporary contract as a maternity leave cover.
Contact
Jana Gossen
Talent Acquisition
Miele & Cie. KG - Gtersloh
Required Experience:
Manager
Employment Type
Full-Time
