Senior Vice President, Global Client Development Leader

AECOM is seeking a Senior Vice President Global Client Development Leader to drive growth client centricity strong client relationship and account management as well as growth-related strategic initiatives. We are looking for a strategic thinker with a deep understanding of global business dynamics and a proven track record of successfully managing complex client relationships and accounts.

In this role the individual will lead the global Client Development Team report to the enterprise Major Pursuits Leader and work with global regional and business line Strategy and Growth leadership. A key responsibility includes leading and maturing our Client Account Management (CAM) program and leveraging it to enable excellence in client service and growth.

This is a hybrid-workplace role that can be located anywhere in North America or Europe near a major AECOM office. This is a critical global leadership role with regular access to AECOMs executive leadership team and engagement with AECOMs largest clients.

Due to the nature of this role the location is flexible and can be remote / virtual with travel as and when required.

Responsibilities:

The primary responsibilities of this role include advancing growth client centricity client relationships as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOMs strategic objectives and growth targets. This requires a client mind set experience working on the front line with clients and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels. Further a deep understanding of the business and global market coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.

Given the variability in CAM Program needs across AECOM the ability to empathetically understand and respond to varied viewpoints is crucial for fostering collaboration generating the best outcomes and achieving CAM Program success. A strong candidate will demonstrate excellent understanding of how to drive growth across a global organization listening skills and a commitment to ensuring voices are heard when making decisions. This includes actively soliciting input from diverse perspectives facilitating constructive dialogue and synthesizing information to reach inclusive and well-considered outcomes.

The global Client Development Team reports directly to the Global Client Development Leader providing centralized client-focussed services for the business promoting a strong global CAM community along with tools and insights that enable our CAMs to drive growth. The successful candidate will lead this team to continue to evolve these services to mature our CAM program drive excellence across the firm in client service and to achieve growth.     

• Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.
• Drive standardization of best practices and methodologies for client account management across all regions and business lines adapting to local nuances and cultural considerations.
• Lead a diverse team of Strategy and Growth leadership and CAMs fostering a culture of client centricity collaboration and performance excellence.
• Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.
• Identify develop and pursue opportunities for new business and growth within existing global client portfolios leading high-value pursuits and strategic negotiations.
• Collaborate with other functional areas (e.g. marketing capture management commercial operations risk legal enterprise capabilities human resources) to ensure delivery of services tailored to client needs.
• Establish monitor and analyze performance of the CAM Program driving continuous improvement and accountability.
• Analyze global market trends competitor activities and client feedback to inform strategic adjustments and innovation within the CAM Program.
• Champion a culture of strong client relationship management throughout the organization promoting empathy active listening and a proactive approach to client satisfaction.
• Cultivate and expand key relationships with senior executives at global client organizations establishing yourself as a trusted advisor.

This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firms growth and success.

Candidates will exhibit a high level of intelligence business acumen and a penchant for innovation keen natural leadership skills a growth mindset and a clear sense of direction

Qualifications :

Minimum Requirements:

In addition candidates must possess the following skills experience or attributes:

• BA/BS Extensive experience (e.g. 15 years) in management consulting or professional services with a significant portion in a senior client facing account management role focused on global accounts preferred.
• Experience fostering a client-centric mindset and leading initiatives to enhance customer satisfaction.
• Proven ability to develop and execute successful global account strategies and drive revenue growth in an international context.
• Strong leadership capabilities with experience managing and motivating diverse teams in a complex matrixed organization.
• Deep understanding of global business dynamics cultural differences and international business practices.
• Exceptional communication presentation and negotiation skills with the ability to influence and build consensus with senior stakeholders.
• Strong business acumen including analytical and strategic thinking skills and a data-driven approach to decision-making.
• Proficiency in CRM software (e.g. Salesforce) and analytics tools.
• Willingness and ability to travel internationally as needed.

Preferred Qualifications:

• Masters degree (e.g. MBA) is preferred.

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

Yes

Employment Type :

Full-time