Guest Services Executive â Front Office â Jumeirah Gulf of Bahrain
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Job Description
About Jumeirah
Jumeirah a global leader in luxury hospitality and a member of Dubai Holding operates a portfolio of 31 exceptional properties across 13 countries in the Middle East Europe Asia and 1999 Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts esteemed city hotels and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive purposeful experiences for the worlds most discerning travelers.
About Jumeirah Gulf of Bahrain
Located on the pristine beaches of Bahrains West Coast the resort features stunning ocean views verdant greenery and meandering waterways with modern spacious rooms and suites as well as an exclusive Gulf Summer House located directly on the beach. Guests can enjoy a variety of water sports activities the resorts five pools and book treatments at Jumeirahs signature Talise Spa.
About the Job
An exciting opportunity has arisen for a Guest Services Executive Front Office to join Jumeirah Gulf of Bahrain.
The main duties and responsibilities of this role include:
Efficiently handle guest check-ins and check-outs ensuring a smooth accurate and welcoming experience.
Process guest payments manage billing inquiries and handle cash and credit transactions securely and accurately.
Allocate rooms based on guest preferences and availability ensuring special requests are accommodated.
Assist with reservation modifications cancellations and confirmations in line with hotel policies and procedures.
Handle and resolve guest complaints with a professional solutions-oriented approach escalating when necessary.
Promote hotel services and amenities during guest interactions identifying opportunities to enhance their stay through upselling.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Previous Experience or internships in Front Office department preferable
- Good knowledge of Opera PMS
- Intermediate computer skills (Microsoft Office)
- A minimum of 12-year work experience for a luxury hotel.
About the Benefits
At Jumeirah we are dedicated to fostering a workplace where colleagues feel valued supported and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives comprehensive healthcare and opportunities for professional development.
Benefits include:
Opportunities for internal mobility within our global network
Colleague discounts on food beverage and hotel stays worldwide
Health care and insurance benefits
Locally competitive tax-free salary and incentive structure
Employment Type
Full Time
