Customer Service Representative
Customer Service Representative
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Job Description
Edgewell is not just a company but a vibrant global community of6800 visionaries doers and makers. Our family of over25 personal care brands serves people in more than50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products with our fundamental value ofPeople Firstguiding us to foster a diverse inclusive and respectful environment where every team member can flourish and celebrate our shared achievements.
Customer Service Representiative
Warsaw Poland (Hybrid)
Attractive salary & benefits
Lets Talk About You
Youre ambitious but you want a career with purposewe love that. Youre up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well if youre interested in our Customer Service Specialist role this might be your next step! This is a perfect role for someone who is great at speaking with people and handling their queries as well as updating systems and databases to join Edgewell Personal Care a global consumer goods business with a portfolio of over 25 brands (Schick Hawaiian Tropic Banana Boat Bulldog Skincare Jack Black Wet Ones Cremo and recently acquired Billie just to name a few!).
Now Lets Get Down to Business
Reporting to the Customer Service Manager you will be involved in supporting customers processing orders and ensuring compliance with internal procedures. If theres one thing youll get here at Edgewell its a collaborative group full of likeable diverse and inspiring colleagues. Theyre an inspiring bunch.
Heres a sample of the type of things you will be responsible for:
- Processing incoming customer orders email & EDI
- Booking customer invoices
- Managing product availability via the system database
- Monitoring deliveries to customers
- Handling customer complaints and related issues liaising with colleagues or managers to find the best solutions
- Providing high-quality service advice and technical support to customers
- Maintaining regular contact with customers via telephone and email both in English and Polish
- Monitoring stock orders and issuing invoices and credit notes
- Preparing documents and reports for future reference
- Cooperating with carriers and warehouse companies
Are You Ready to Show Us What Youve Got
In this role it is important that you are multi-task person able to work autonomously flexibly and collaboratively with individuals and customers located internationally. We are all about making useful things joyful so we love it when our prospective candidates are passionate about this too.
In addition it would be great if you have the following:
- Experience in customer service or administration ideally in FMCG (fast-moving consumer goods)
- University degree
- Fluency in spoken and written English and Polish
- Proficiency in MS Office and SAP systems
This is a fantastic role for someone whos looking to gain some great experience in a Global Consumer Goods company where there will be excellent opportunity for learning and development.
Now Take the Next Step
If youre looking forward to progressing your career with us then were looking forward to hearing from you. Please apply online with an up-to-date CV in English along with your salary expectations. Alternatively feel free to pass it on to your colleagues who may be interested. For information about this great company visit .
#INT
Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team where good ideas can thrive and our colleagues can learn and lead. We prohibit discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any legally protected status in accordance with applicable federal state and local laws. We listen deeply and speak directly to create an environment thats open to difference. We aim to bring joy to not only the products we create and the people we serve but our colleagues across the globe too.
Required Experience:
Unclear Seniority
Employment Type
Full Time
