Tier II Technician
Tier II Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Respond to and resolve incidents demonstrate troubleshooting skills and communicate with the team
- Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
- Draft and implement standard network change requests
- Provide support to Tier III network engineers for incident management and projects (site surveys TEMS coordinate and install new equipment)
- Perform configuration management functions such as update topology drawings ensure asset management records are accurate and conduct inventory
- Coordinate network operations maintenance repairs or upgrades (Knowledge of CISCO/Juniper RMA process)
- Configure and troubleshoot layer 2 switching (VLANs Port Security Thin Configs)
- Perform IOS upgrades for Cisco Juniper Brocade and Foundry OS
- May have up to 10% COMSEC responsibilities based on site and team needs
- TS/SCI CI Poly Clearance
- 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years masters and 4 years bachelors and 6 years associates and 8 years or HS diploma and 10 years.
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
- Available to travel up to 20% of the time.
- Available to work flexible hours to include weekend support
- Ability to work independently and in a collaborative environment
- Layer 1 network experience (CAT5/6 SM/MM Fiber Serial cables SFP)
- Layer 2 network experience (ability to configure/troubleshoot switches/routers MAC addresses VLANs port security applying thin and thick configs
- Layer 3 network experience (subnetting familiar with protocols such as OSPF BGP HSRP MPLS LSP GRE)
- Experience with Visio
- Familiar with ServiceNow and Confluence
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris@
Required Experience:
IC
Employment Type
Full Time
