Need Field Service Technician (Tier II) - Local to Richmond, VA
Need Field Service Technician (Tier II) - Local to Richmond, VA
Posted on :
31-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hope youre doing well. We have an open position for a Field Service Technician (Tier II). see the details below and let me know your interest. If interested pl. Share a copy of your resume to along with your salary / rate expectations and the best time to reach you.
Role : Field Service Technician (Tier II)
Client: VSU - State of Virginia
Location: Richmond VA (Onsite) Need candidate within 2hrs drivable distance
Job ID: 767847
Interview Mode: In Person Only
Role : Field Service Technician (Tier II)
Client: VSU - State of Virginia
Location: Richmond VA (Onsite) Need candidate within 2hrs drivable distance
Job ID: 767847
Interview Mode: In Person Only
Under general supervision the Field Service Technician provides comprehensive hands-on on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software hardware and network problems with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct on-site service clearly communicating solutions and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
Need 3 years experience of below skills:
- Windows (10/11) Understanding of installation configuration troubleshooting (e.g. registry services event viewer)
- MacOS: Proficiency in installation configuration troubleshooting and user management.
- Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM hard drives)
- Peripheral Devices: Installation configuration and troubleshooting of printers scanners monitors and other peripherals.
- Wireless Networking: Knowledge of Wi-Fi standards security protocols (WPA2/3) and troubleshooting connectivity issues.
- Microsoft Office Suite: Advanced proficiency in Outlook Word Excel PowerPoint and Teams (installation troubleshooting data recovery)
- Remote Desktop Tools: Proficiency with tools like TeamViewer RDP Any Desk for remote support.
- Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
- Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users writing clear documentation and professional
- Customer Service: Patience empathy and a helpful attitude when assisting users.
- Time Management & Organization: Prioritizing tasks managing multiple requests and maintaining accurate records.
- Teamwork: Collaborating effectively with other IT professionals.
- Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
