Unified Communication Specialist
Unified Communication Specialist
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Job Description
Job Title
Unified Communication SpecialistJob Description
Following an internal promotion we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head this role you will serve as a key Subject Matter Expert in the UC technology stack working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.
Top Role Accountabilities:
- Acts as trusted advisor forUnified Communications technologies
- Buildconfiguration maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:
- MS Teams Voice systems
- Genesys Contact Centre
- Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
- Teleconference & audio conference systems
- Trading Systems (Unigy & Verint)
- Session Border Controllers (Voice Security Gateways)
- PABX Voice systems
- Physical handset & Softphones
- Branch communication & telephony network infrastructure
- Physical handset & Softphones
- ASC recording system
- Lead & participate in projects Including the research & testing provisioning of new technology where required
- Collaborate in sprints & daily stand-ups tackle blockers & deliver project tasks
- Liaise with external vendors as required
- Provide regular review analysis & reporting of system availability
- Create & maintain technical documentation for new installations & systems changes
To be successful you will have:
- Minimum of 7 years experience in a Voice / Unified Communications / System Administration role
- Experience supporting MS Teams Voice & PABX systems
- Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
- Experience with telephony infrastructure including AudioCodes SBCs
- Experience supporting voice recording platforms
- Advanced troubleshooting skills & experience
- Experience supporting trade floor environments
- Sound technical documentation skills
- An understanding of ITIL frameworks & principles & change processes
- An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
- Excellent communication skills with a strong customer focus
- Willing & able to be on call when required
Our Values
Rabobank Australia values inclusion belonging & positive experiences for all. Our work environment our benefits & the way we live our values Client Driven Responsible Professional & Cooperative make it a great place to work. We welcome applicants from diverse backgrounds.
What were proud to offer you:
is our hybrid way of working at Rabobank & for Australia that means we have a blend of time working between the office & home
Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier healthier & more fulfilling lives
Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isnt enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing in the event of serious illness injury or even death. Rabobank provides eligible permanent employees with employer-funded Death TPD & Income Protection Insurance
Rabo Workplace Giving program. As part of Rabobanks global Corporate Social Responsibility Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners
Rabobank is not accepting submissions from recruitment agencies for this role.
Applicants must hold valid work rights for this role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
