Sr. NOSC Technician

Leidos is seeking a Sr. Network/System Technician to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRAs Information Management & Technology Directorate (ITD) to consolidate modernize and continuously innovate the delivery of IT services and mission capabilities to DTRAs internal and external mission partners operating in CONUS and OCONUS locations.

***This position is currently based in Reston VA and will relocate to Fort Belvoir VA possibly by the end of the year***

The candidate will obtain and maintain System Administrator andor Network Administrator II functions and services in support of the agency and customers on Unclassified Secret and Top Secret networks. The candidate will monitor manage troubleshoot fix/repair install security patches and communicate the health of the DTRA IT Server Storage and Network infrastructures to ensure continuous secure and efficient access to the full range of DTRA partners. They will provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment ensuring reliable secure and efficient availability of the current and evolving DTRA IT services and capabilities.

The candidate must be proficient in Active Directory and managing user accounts and security groups for the agency. Candidate will support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives. Included in this objective the candidate will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks servers network devices and services remain operational and available. Will be responsible to triage degradations and outages by isolating the issue performing remediation and troubleshooting steps escalating as needed and following through to resolution.

The candidate must be proficient in communication skills to all levels of government and contractor leadership. Will be responsible for reporting and conducting triage with vendors DoD and Government agencies. This includes opening incident tickets with these organizations and provide critical data for triage. Will be responsible for drafting and sending Outage Notification email reports for initial updated and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures.

The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets reports (BMC Smart Reporting) tasks and work orders.

Additional Primary Responsibilities:
- Support Tier IIII system networking and engineering personnel to ensure network troubleshooting efforts
- Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g. SolarWinds)
- Develop and enforce operational procedures incident response workflows and escalation protocols.
- Interface with Mission Partners DISA Joint Forces and Combatant Commands on network status issues and operational impacts.
- Prepare and deliver operational briefs after-action reports (AARs) and executive summaries to senior leadership.
- Troubleshoot resolve and/or escalate technical issues based on ticket assignments deskside or remotely as necessary.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
- Document and communicate degradation of services or outage issues to customers and help with resolution.
- Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
- Utilize Remedy for queue and work management ensuring assigned tickets stay within the programs AQL/SLA commitments and are properly documented.

Basic Qualifications:

• BS degree and 8 12 years or Masters with 6 10 years of prior relevant experience in a network operations help desk or IT support role. Specific experience education and training may be considered in lieu of degree.

• Oral and written communication for change procedures and management updates

• Familiarity with monitoring tools (e.g. SolarWinds Nagios Splunk or similar).

• Understanding of TCP/IP DNS DHCP VPNs firewalls and network protocols.

• Strong problem-solving and communication skills.

• Ability to work in a high-availability fast-paced environment with attention to detail.

• Must possess an active Security or equivalentprior to start.

• Must possess an active DoD TS/SCI at time of consideration.

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.