Duty Manager
Duty Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JOB PURPOSE:
Responsible for the day to day running of the Hotel ensuring Front Of House shifts are run efficiently ensuring employee productivity providing outstanding guest service and creating a positive work environment for employees. You will also meet regularly with upper management to stay up to date with organizational changes issues and improvements. Follow property specific procedures leading the team in emergency situations (e.g. evacuations medical emergencies natural disasters).
Supervises Guest Experience Agents and Switchboard
ACCOUNTABILITIES:
- Ensures that all procedures and policies are in place and followed.
- Ensures good communication between departments.
- Plans the preparation of future shifts to the required standard ensuring costumers satisfaction. Discusses all matters that needed to be followed up with next manager on shift.
- Leads by example: Provides a high-quality service and luxury hospitality towards all external but also internal guests.
- Ensuring that service is personable and memorable that guests needs are anticipated and requests are followed up. Building relationships and loyalty with guests ensuring they want to return to the hotel.
- Trains and monitors allocated colleagues to maintain standards and consistency of service delivery.
- Allocation of rooms daily being proactive with special requests and preferences such as twin bedding etc.
- Being the first point of contact for guests complaints and issues ensuring issues are followed up with and proactively dealt with.
- Taking ownership of daily cash handling financial procedures and open accounts.
- To work within all company policies with specific reference to the Health and Safety at Work Act.
- To lead the team in emergency situations.
PERSON SPECIFICATION
Essential:
- Reception / Front Office operational experience at a luxury level
- Strong oral and written English communication skills
- Be a Peoples Person with excellent leadership and communication skills in supporting a team.
- Outstanding service orientation with the ability to focus and deliver guest satisfaction.
- Ability to learn implement and create processes and procedures quickly.
- Creativity in problem resolution and ability to drive change where necessary.
- Strong organizational skills with rigorous commitment to accuracy and detail
- Strong IT skills proficient in use of Microsoft Word & Excel
- Flexible attitude towards rotas
Desirable:
- First Aid trained
- Drivers license
The Company
The Athenaeum has been family-run since the 1990s and could not be more committedto its famous five-star service. An independent spirit remains at the heart of the hotelwhere it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative Ambitious Respectful and Ethical. Every employee across the business helped to create our values and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel we believe that work should be a place where everyone feels valued supported and truly belongs. We recognise the responsibility we have in shaping our employees experience. Our vision is to create an environment where every team member feels cared for trusted and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive contribute and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process please let us know by contacting the People team on or by calling on 0. Join us in building a more inclusive future together.
At The Athenaeum Hotel we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
Exclusive discounts
Extensive healthcare
Wellbeing
support
Life
assurance
Documents
Required Experience:
Manager
Employment Type
Full-Time
