Service Scheduling Coordinator
Service Scheduling Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Service Scheduling Coordinator
Description of the role:
The Service Scheduling Coordinator at Elko Motor Company is responsible for providing exceptional customer service by handling all incoming service calls scheduling appointments and ensuring a seamless experience for our customers. This role requires strong communication skills and the ability to effectively multitask in a fast-paced environment. The Service Scheduler position is Monday - Friday 8am - 5pm.
Benefits:
- FREE College for employees and family members
- Health insurance
- Paid time off
- Paid time off
- Retirement savings plan
- Opportunities for growth and advancement
Responsibilities:
- Answer all incoming service calls promptly and professionally.
- Provide detailed information about the services offered by the dealership.
- Address customer inquiries concerns and requests effectively.
- Schedule service appointments in line with departmental guidelines and technician availability.
- Confirm and update customer appointment details in the system.
- Proactively follow up with customers to confirm upcoming appointments and reschedule as needed.
- Coordinate with the service advisors and technicians to ensure efficient scheduling and minimize downtime for customers.
- Communicate customer needs or special requests to the service team effectively.
- Greet and assist walk-in customers.
- Assist Service Advisors as needed
Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Previous experience in customer service or call center roles preferred but not required.
- Familiarity with automotive services is a plus.
- Proficiency in computer systems and CRM tools.
About the Company:
Elko Motor Company is a reputable automotive dealership located in Elko Nevada. We are committed to providing the highest quality vehicles and services to our customers. With a team of dedicated professionals we strive to create a positive and rewarding work environment. Join us and be a part of our success story!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
IC
Employment Type
Full-Time
