US Heart and Vascular is seeking a full-time Remote Operations Director to join our growing Value Based Care operations team in Texas.
Position Summary:
This is a critical new opportunity to join a healthcare startup that is scaling VBC services across the platform. We are seeking an execution-oriented candidate with startup experience that will shape operational systems and processes that allow us to deliver high quality affordable care at scale. This role provides ongoing leadership and program development for clinical services for complex cardiology patients inclusive of remote virtual care and in person complex cardiology care. This role will be responsible for building and managing best-in-class patient centric programs while ensuring operational excellence.
This role and work will evolve as VBC services expand providing this leader with many opportunities to develop and execute mission critical operational programs across the platform to support VBC operations. This is a remote role and requires travel up to 40% within USHV markets.
Responsibilities:
Under the direction and guidance of the VP of Value Based Care Operations:
Oversee daily operations of VBC virtual and in person patient care services and remote monitoring services
Collaborate with clinical leadership to ensure alignment of business operations with delivery of high value patient care focused on outcomes
P&L responsibility for assigned services
Design and implement scalable systems SOPs and processes to improve efficiency and quality
Track KPIs across patient satisfaction team performance and operational benchmarks
Strategize and assist with building out/onto our VBC care models and enablement services refining workflows supporting the rapid deployment of programs and locations
Drive end-to-end virtual and in person patient care and monitoring programs and service lines launch and ongoing management lifecycle: scoping timing delegation resourcing performance metrics and ongoing operational support
Ensure all clinic operations meet all compliance accreditation and regulatory requirements
Implement continuous improvement processes based on performance metrics and feedback from staff providers and partners
This position is remote with onsite visits to clinics and call centers
Requirements:
Demonstrated ability to understand strategic priorities while rolling up your sleeves to drive operational change
Excellent communication skills and organizational skills with the ability to effectively interact with patients healthcare providers and internal teams
Must be able to function independently within the limits of the position
Strong understanding of financial and operational management principles including P&L management and ability to balance cost while maintaining high-value patient care delivery
Ability to work collaboratively and cooperatively with cross-functional team environment
Ability to analyze processes and implement improvements to enhance patient outcomes and operational efficiency
Excellent mentoring and coaching skills with ability to provide transparent and timely feedback to drive individual and team performance
Microsoft Office (Word Excel Outlook) BI tools and EHR proficiency
Bachelors degree or equivalent experience in business and/or health-related field
Minimum 5 years of direct experience in healthcare operations with at least 3 years in leadership roles
Masters degree or equivalent experience in business and/or health-related field is preferred but not required
Cardiology value-based care telehealth and/or population health experience is preferred but not required
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