Telecommunications Analyst, Scotiabank
Telecommunications Analyst, Scotiabank
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Job Description
Requisition ID: 231434
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Contributes to the overall success of the Unified Communication Services Voice and Wireless Department in Canada / globally ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.
Is this role right for you
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
To provide first and second level Telecommunications support as well as manage low to medium risk projects.
Complete Telecommunication Move/Add/Change/Deletions to support Retail Wealth and Executive Office provisioning and repair incidents that affect software and hardware
Support services globally for Workspace ONE
Manage Move/Add/Change/Deletions for all Corporate Cellular request including support of Workspace ONE
Provide onsite technical support for Wireless device upgrades and oversee the preparation packaging and shipping of Wireless devices to customers as needed.
Analyze usage patterns and identify cost-saving opportunities across voice and mobile services
Manage/Assist with telecom billing contract compliance and vendor management
Manage/Assist with optimizing telecom expenses using Telephone Expense Management (TEM) system
Maintain telecom asset inventory and lifecycle tracking within the Telephone Expense Management (TEM) system
Collaborate with finance and IT teams to ensure accurate telecom chargebacks and budgeting
Manages multiple tasks concurrently. Assist on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance.
Work with Senior team member to Plan large scale systems projects through vendor comparison and cost studies.
Determine course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
Provides work leadership and training to more junior team members and business partners
Maintains working relationships with key customers clients suppliers and contractors.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high-performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Do you have the skills that will enable you to succeed in this role
A good working Knowledge of mobile network technologies (e.g. 4G 5G LTE)
Advance Knowledge/Proficient in managing Corporate Cellular Services
Experienced with Mobile Device Management Tool Workspace ONE
Experienced in Vendor Management/ Managed Services
Knowledge of Telephony Vendor systems and processes
Knowledge and familiarity with Cisco CUCM
Solid understanding of Regulatory bodies internal and external and Vendor contracts
Expert Customer Service Skills with support ranging up to senior executive level
Excellent communication teamwork and interpersonal skills
Strong problem-solving skills
Strong analytical skills with experience in data analysis and reporting tools (e.g. Excel Power BI)
Skilled proficiency with MS Office (Word Excel PowerPoint Outlook)
Skilled proficiency of ticket tracking tool Service Now
Good understanding of ITIL framework
Familiarity with telecom service contracts SLAs and dispute resolution processes
Whats in it for you
Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses cross-functional development opportunities and tuition assistance.
Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full Time
