Information Officer - Junior
Information Officer - Junior
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
Description:
An Information Officer is primarily responsible for providing courteous timely and accurate information along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information problem resolution guidance and referrals to other government departments and outside agencies as required on multiple lines of business.
-Ensure clients understanding of requirements and information to empower the client to achieve their objective if possible.
-Maintain professional decorum when dealing with a variety of caller issues behaviors and conduct. Provide appropriate referrals to municipal provincial or federal government departments agencies associations registries courts law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
-Log client contacts in ServiceNow for statistical and reporting purposes.
-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.
-Ensure clients understanding of requirements and information to empower the client to achieve their objective if possible.
-Maintain professional decorum when dealing with a variety of caller issues behaviors and conduct. Provide appropriate referrals to municipal provincial or federal government departments agencies associations registries courts law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
-Log client contacts in ServiceNow for statistical and reporting purposes.
-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.
Yes/No - High School Diploma/GED.
Duration- Demonstrated experience with MS office suite (Excel Word PowerPoint Outlook)
2 years
Duration- Experience working in a role that demonstrates customer service skills with clients.
3 years
Duration - Exp creating and using advanced Excel skills such as Pivot table VLOOKUP etc.
1 years
Duration - Experience using Microsoft SharePoint.
1 years
Duration - Experience with ServiceNow platform
1 years
Duration - Experience with using CXone
1 years
Employment Type
Full-time
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