Repair Services Associate I

Max Payrate: BR
Max Billrate: BR
1st shift: 6am -2:30pm
30 min unpaid lunch
(2) 15 min breaks
OT when possible-volunteer basis
Sometimes mandatory Saturdays if needed.

**Does not need mechanical ability.** -Entry Level
Must have basic computer skills
Be able to follow directions on automated testing and record results in system database
Working with handheld scanners. Assembly experience working with small parts.

Job Summary:
Performs basic tasks associated with servicing customer product adhering to productivity and quality standards.

Essential Duties and Responsibilities:
Services customer product including receiving/shipping reviewing customer complaints basic troubleshooting mechanical repairs inspection basic hand soldering cleaning testing and final inspections.
Records work performed in the form of symptom codes and parts replacement reasons.
Develops familiarity with a subset of products processes operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.
Provides input geared towards continuous improvement work instruction documentation and standardization of processes.
Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.
Learns policies and procedures and applies them to routine activities.
Complies with all required safety practices and regulations.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties abilities and skills required of personnel so classified.


Job Requirements:
Minimum Education:
o High School Diploma or GED preferred but not required.
Minimum Work Experience (years):
o None
Key Skills and Competencies:
o Able to work in a team environment.
o Good communication and interpersonal skills
o Able to follow and understand work instructions
o Common hand tools
Licenses/Certifications special qualifications:
o None
Equivalencies:
o None


Position Specific Information:
Travel Requirements (as a % of time): None
Able to telework Yes/no if yes % of time and expectations while teleworking: No
Personal Protective Equipment (PPE) Required (safety glasses steel-toed boots gloves etc.): Yes
U.S. Only Frequency Definitions for Physical Activities Environmental Conditions and Physical Demands:
Never 0%
Occasionally - 0-20 times per shift or up to 33% of the time
Frequentlytimes per shift or 33-66% of the time
Constantly - Over 100 times per shift or 66-100% of the time

Physical Activities (U.S. only):
Select the frequency for each item on the below list (never occasionally frequently constantly).
Ascending or descending ladders stairs scaffolding ramps poles and the like. (Never)
Working from heights such as roofs ladders or powered lifts. (Never)
Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never)
Remaining in a stationary position often standing or sitting for prolonged periods. (Constantly)
Stooping kneeling bending crouching reaching pushing/pulling. (Frequently)
Moving about to accomplish tasks or moving from one worksite to another. (Constantly)
Adjusting or moving objects up to 50 pounds in all directions. (Occasionally)
Communicating with others to exchange information. (Frequently)
Repeating motions that may include the wrists hands and/or fingers. (Constantly)
Operating machinery and/or power tools. (Constantly)
Operating motor vehicles industrial vehicles or heavy equipment. (Never)
Assessing the accuracy neatness and thoroughness of the work assigned. (Constantly)
Environmental Conditions (U.S. only):
Select the frequency for each item on the below list (never occasionally frequently constantly).
Exposure to extreme temperatures (high or low). (Never)
Outdoor elements such as precipitation and wind. (Never)
Noisy environments. (Occasionally)
Other hazardous conditions such as vibration uneven ground surfaces or dust & fumes. (Never)
Small and/or enclosed spaces. (Never)
No adverse environmental conditions expected. (Never)
Physical Demands (U.S. only): (Medium work that includes moving objects up to 50 pounds.) Must be able to see color. (Yes)