General Manager Operations Brew Pub

Company Overview:

Byg Ventures is an innovative leader in the hospitality sector dedicated to crafting unique dining experiences. With a commitment to quality and excellence our Byg Brewski brew pub provides not just a meal but a journey through taste and community. We value creativity collaboration and customer focus aiming to exceed expectations while fostering a vibrant workplace culture.

Role Responsibilities:

• Oversee daily operations of the brew pub to ensure efficient service and customer satisfaction.
• Manage and train staff to deliver exceptional service and maintain a positive work environment.
• Develop operational strategies to drive efficiency and profitability across the pub.
• Monitor food and beverage quality ensuring compliance with health and safety regulations.
• Create and implement marketing campaigns to boost customer engagement and brand awareness.
• Analyze financial reports manage budgets and optimize costs to increase profitability.
• Foster relationships with suppliers and vendors to ensure quality inventory management.
• Handle customer inquiries and complaints effectively maintaining high customer satisfaction levels.
• Plan and coordinate special events and promotions to increase foot traffic.
• Ensure adherence to labor laws and company policies regarding staff management.
• Develop and implement training programs for staff development and performance improvement.
• Regularly evaluate the performance of the team and provide constructive feedback.
• Stay updated with industry trends to keep the brew pub competitive in the market.
• Oversee the maintenance of equipment and facilities to ensure optimal operation.
• Prepare operational reports for senior management review highlighting key performance indicators.

Qualifications:

• Bachelors degree in Hospitality Management or a related field.
• Proven experience as a General Manager or in a similar managerial role preferably in the food and beverage industry.
• Strong understanding of financial management and budgeting.
• Excellent leadership and interpersonal skills to manage diverse teams.
• Ability to work under pressure and make decisions quickly.
• Knowledge of food safety and hygiene regulations.
• Exceptional communication skills both verbal and written.
• Proficiency in using POS systems and software for inventory management.
• Proficient in Microsoft Office Suite (Excel Word PowerPoint).
• A passion for food beverages and customer service.
• Ability to develop strong relationships with clients vendors and staff.
• Demonstrated ability to drive sales and profitability in a competitive environment.
• Flexibility to work evenings weekends and holidays as required.
• Strong problem-solving skills and the ability to think strategically.
• Commitment to continuous learning and improvement.

conflict resolution,marketing campaign development,event planning,pos system proficiency,strategic thinking,strategic planning,inventory management,staff training,microsoft office suite,food safety regulations,problem-solving,financial acumen,project management,quality control,budgeting,financial management,leadership skills,operations management,customer service,sales strategy,team building