Customer Delivery Manager - Experienced ( REF4342P)
Customer Delivery Manager - Experienced ( REF4342P)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Accountable and primary responsible for managing contract fulfillment with focus on time quality and cost.
- Responsible for development of offers for contract expansions and simple renewals as well as for escalation and claim management.
- Accountable and responsible for E2E execution of standard farming.
- Responsible for identifying and managing opportunities in contract related standard/product business.
- Strong overall responsibility for single contracts that combine multiple PU-offerings.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies tools techniques and processes.
- Manage financial and service reporting along with the monthly billing procedure.
- Responsible for external/internal cost-saving initiatives as part of the continuous improvement.
Qualifications :
- At least 3-5 years of professional experience in the IT-industry with experience in the Service Delivery Management field
- Applied knowledge of ITIL and Agile concepts with experience in Process management
- Outstanding communication skills with fluency in English (B2 level) - German language knowledge is of advantage
- Strong presentation and moderating skills
- Ability to prioritize and handle multiple projects with shifting deadlines
- Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
- Relevant experience with utilizing ticketing tools along with a solid grasp of security protocols
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
