Team Lead, Customer Success US, RBS Strategic Account Services
Team Lead, Customer Success US, RBS Strategic Account Services
Posted on :
30-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Strategic Account Services (SAS) team within the Retail Business Services (RBS) India organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) responsible for the growth and development of Third-Party (3P) marketplace Sellers in the Amazon US Store.
In this role youll be responsible for all business and operational objectives of your CSM team. Youll drive the creation and execution of strategies to achieve business goals as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.
The ideal candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding high-performing teams.
Key job responsibilities
Coach mentor and develop a team of CSMs
Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
Build and cultivate strong relationships with Sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
Contribute or lead projects across the team and broader organization that help drive process improvements increased efficiency and/or unlock growth for the team and Sellers.
Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs partnering with external teams to align programs etc.
Manage recruiting and hiring efforts across direct team and broader organization.
Shift timing is 4 PM to 1 AM.
- 3 years of team management experience
- 3 years of mentoring leading and coaching experience
- Bachelors degree
- 3 years professional experience in Corporate Retail Buying Merchandising Planning and/or relevant experience within Customer Success Account Management Management Consulting Sales Marketing and/or E-Commerce.
- Experience building customer relationships identifying business opportunities for clients and increasing adoption and utilization of company products.
- Experience using data analysis reporting and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Experience in E-Commerce Corporate Retail Consulting and/or B2B
- Superior communication and presentation skills
- Effective account management.
- Adept at stakeholder and executive communication data analysis partner engagement and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical account management and productivity tools like SalesForce and Microsoft Office Suite.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role youll be responsible for all business and operational objectives of your CSM team. Youll drive the creation and execution of strategies to achieve business goals as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.
The ideal candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding high-performing teams.
Key job responsibilities
Coach mentor and develop a team of CSMs
Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
Build and cultivate strong relationships with Sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
Contribute or lead projects across the team and broader organization that help drive process improvements increased efficiency and/or unlock growth for the team and Sellers.
Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs partnering with external teams to align programs etc.
Manage recruiting and hiring efforts across direct team and broader organization.
Shift timing is 4 PM to 1 AM.
- 3 years of team management experience
- 3 years of mentoring leading and coaching experience
- Bachelors degree
- 3 years professional experience in Corporate Retail Buying Merchandising Planning and/or relevant experience within Customer Success Account Management Management Consulting Sales Marketing and/or E-Commerce.
- Experience building customer relationships identifying business opportunities for clients and increasing adoption and utilization of company products.
- Experience using data analysis reporting and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Experience in E-Commerce Corporate Retail Consulting and/or B2B
- Superior communication and presentation skills
- Effective account management.
- Adept at stakeholder and executive communication data analysis partner engagement and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical account management and productivity tools like SalesForce and Microsoft Office Suite.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
