CRM Analyst

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.
To achieve our ambition we are looking for colleagues who are ready to join us on this journey! Tomorrow cant wait lets shape it together!

We are seeking a CRM Analyst who will support the implementation of Programme One a global initiative aimed at enabling seamless data sharing and harmonized dashboard reporting across all digital touchpointsincluding CRM ecommerce subscriptions loyalty and D2C. You will act as the key liaison between Central Europe and Global Digital & Tech Teams ensuring seamless execution high data quality and actionable performance reporting.

Your key responsibilities will include:

• Coordinate and align with Local Global Digital and Tech partners to support the delivery and local execution of Programme One.
• Represent Central Europes needs and priorities in global working sessions ensuring market-relevant metrics and data structures are respected.
• Provide ongoing feedback on dashboard usability defining success metrics and reporting gaps to the global team.
• Map and validate KPIs across platforms such as Salesforce Marketing Cloud Google Analytics Amasty Magento.
• Ensure data consistency and quality for CRM performance reporting across owned digital touchpoints.
• Support dashboard testing and onboarding for local market users.
• Deliver recurring CRM performance analysis post-dashboard launch including analysis and insights for key stakeholders.
• Ensure alignment between Programme One outputs and the existing CRM and analytics ecosystem.

What are we looking for

• Experience in CRM digital analytics or marketing operations.
• Proficiency with Salesforce Analytics (Salesforce Certified Administrator certificate) and familiarity with Marketing Cloud.
• Ability to map validate and interpret critical metrics from multiple platforms.
• Analytical approach and strong Excel/PowerPoint skills for reporting.
• Strong interpersonal and coordination skills.
• Proficiency in English is required.

What we offer you
We offer a market leading annual performance bonus (subject to eligibility)
Our range of benefits varies by country and includes diverse health plans initiatives for work-life balance transportation support and a flexible holiday plan with additional incentives
Your journey with us isnt limited by boundaries; its propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement where your career progression isnt just a statement its a reality were eager to build together. Seize the opportunity and own your development; your next chapter starts here.
Youll have access to online learning platforms and personalized growth programs to nurture your leadership skills
We prioritise continuous improvement within a transformative environment preparing for ongoing changes

WHY JOIN BAT
Were one of the few companies named as a Global Top Employer by the Top Employers Institute certified in offering excellent employee conditions.

Collaboration inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive regardless of gender sexual orientation marital or civil partnership status gender reassignment race religion or belief colour nationality ethnic or national origin disability age skills experience education socio-economic and professional background veteran status perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family parental leave national service sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.