Associate - Claims

Truthfulness Fairness Value Loyalty

At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.

Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!

Join our team and experience the Western difference where caring for our customers communities and team members is our passion!

Claims Associate

Here is what a typical day looks like

• Producing reviewing reconciling and distributing claims bordereaux reports
• Managing disbursement of cheques including urgent payments as per the established company policies
• Reconciling financial reports in coordination with the Accounts Receivable team including handling void and stale dated cheques
• Assigning new claims to adjusters as well as applicable vendors as per established service level standards
• Managing and monitoring the claims team inbox ensuring proper service standards
• Identifying and reporting on claims trends to stakeholders
• Issuing adjuster and legal fee payments as required
• Reviewing and interpreting policy wordings and parameters to determine if coverage is in-force and triggered by the loss
• Managing claims settlement process with independent adjusters; providing independent adjusters recommendations and direction for negotiation and settlement on intermediate claims complexity within the authority provided by insurers
• Performing in-house adjustments of claims within authority granted by provincial authorities and insurers
• Entering new claims reserves payments reserve changes closing claims in system(s) and updating bordereauxs as required
• Maintaining accurate loss and expense reserves based upon investigation and/or recommendations made by independent adjusters insurers or Lloyds affiliates including validating independent adjusters or insurers reserve calculations and advising of discrepancies and recommendations
• Providing feedback to Underwriters Risk Management and Brokerage teams on claims frequency and physical hazards
• Maintaining and actioning abeyance of files and payment schedules
• Collaborating with policyholders Lloyds of London affiliates insurers and other industry members to assist clients in the investigation evaluation negotiation and settlement of claims
• Drafting and distributing correspondence to insureds insurers third party claimants adjusters and other industry members
• Requesting and forwarding cheques to clients and adjusters
• Supporting and liaising with the broker network and underwriters in the preparation and delivery of key claims data critical to accurate underwriting practices
• Handling inquiries received by customer/branch and insurance vendors
• Recording and maintaining all documentation of claims interactions

The value you bring

• General Insurance Level 2 License required or willingness to obtain within 6 months
• 3 years experience in the General Insurance Industry ICBC experience an asset
• Your superior organizational skills help you stay on track with multiple competing priorities ensuring invoices are paid promptly documents are filed correctly the customer receives timely updates all whilst maintaining accuracy
• You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
• Knowledge of MS products including Word Excel Outlook

Hours: 37.5 hours per week (full time)

Location: Victoria BC (Hybrid)

Salary Range: $50000 - $70000

Requisition: 81933

At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team ator reviewing Careers Page on ourwebsite.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.

For over 20 years community support has been integral to our culture through theWestern Financial Group Communities Foundation.