Technology Support III - Application Support
Technology Support III - Application Support
Posted on :
30-07-2025
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1 Vacancy
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Job Description
Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platform (IP) you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Software Solution Execution: Develops and troubleshoots software solutions employing innovative approaches to solve technical problems beyond conventional methods.
- Secure Code Creation: Produces secure high-quality production code and maintains algorithms that synchronize with relevant systems.
- Architecture and Design Accountability: Creates architecture and design artifacts for complex applications ensuring design constraints are met during software development.
- Data Analysis and Visualization: Gathers analyzes and visualizes data from large diverse sets to continuously improve software applications and systems.
- Problem Identification and Improvement: Proactively identifies hidden problems and patterns in data using insights to enhance coding hygiene and system architecture.
- Community Contribution: Engages in software engineering communities of practice exploring new and emerging technologies and fostering a culture of diversity inclusion and respect.
- Technical Expertise and Problem Solving: Applies technical knowledge to projects of moderate scope focusing on improving data and systems at scale and ensuring end-to-end application monitoring.
- Site Reliability and Automation: Champions site reliability practices builds supports monitors and automates web products on Private Cloud infrastructure driving initiatives to enhance platform reliability.
- Collaboration and Service Level Management: Collaborates with team members and stakeholders to establish service level indicators objectives and error budgets using data-driven analytics to improve service levels.
- Knowledge Sharing and Growth Support: Provides guidance tools and solutions to support firm growth documents and shares knowledge within the organization and works towards expertise in applications and platforms.
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services.
- App Infra Design Maintenance & Support: 6 years of hands-on experience in app infra design maintenance & support testing and ensuring operational stability with proficiency in coding in one or more languages.
- Corporate Environment Experience: Skilled in developing debugging and maintaining code in large corporate settings using modern programming and database querying languages.
- Software Development Life Cycle Knowledge: Comprehensive understanding of the SDLC agile methodologies CI/CD application resiliency and security practices.
- Technical Discipline Proficiency: Demonstrated knowledge in technical areas such as cloud AI machine learning and mobile applications with formal training or certification in engineering/infrastructure disciplines.
- Infrastructure and Cloud Expertise: Strong knowledge of infrastructure disciplines including hardware networking databases and cloud technologies with experience in operating and migrating across public and private clouds.
- Site Reliability Engineering (SRE) Experience: Proven experience as an SRE in complex mission-critical applications with deep proficiency in reliability scalability performance and security best practices.
- Observability and Monitoring Skills: Expertise in observability monitoring alerting and telemetry collection using tools like Cloudwatch Grafana Dynatrace Prometheus and Splunk.
- Programming Fluency: Proficiency in at least one programming language such as Python Terraform Ansible Java Spring Boot Shell Scripting .
- Continuous Learning and Communication: Drive to self-educate and evaluate new technologies with strong communication skills to mentor and educate others on site reliability principles and practices.
Preferred qualifications capabilities and skills
- Familiarity with modern front-end technologies
- Exposure to cloud technologies
Employment Type
Full-Time
Key Skills
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