Audio Visual Service Engineer
Audio Visual Service Engineer
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Job Description
Company Overview
CTI - UK is a leading audio-visual systems integration company with a diverse portfolio of clients across multiple sectors. We work with construction firms on new office builds and directly with end users to deliver bespoke AV solutions. Our focus is on delivering high-quality intuitive systems that are fully supported post-installation. With a strong presence in London and growing demand across the UK and Europe we are expanding our service engineering team.
Role Summary
We are seeking an experienced Audiovisual Service Engineer based in the London area (Zones 16). This is a site-based role responsible for the maintenance repair and technical support of AV systems installed at client locations. There are also opportunities for travel across the UK and Europe if desired.
Key Responsibilities
Troubleshoot and perform maintenance/repairs on AV systems.
Provide field service and technical support to clients and team members.
Interpret and work from AV system schematics and construction drawings.
Respond to client service tickets promptly and professionally.
Document service activities and update internal systems.
Collaborate with internal departments clients and third-party contractors.
Ensure compliance with health and safety standards.
Liaise with manufacturers for product support and warranty claims.
Attend relevant training courses.
Candidate Requirements
Essential
Minimum 5 years experience in the AV industry or a similar role.
Skilled in cable installation termination and hardware setup.
Excellent troubleshooting and problem-solving abilities.
Comfortable working both independently and as part of a team.
Strong organisational skills and attention to detail.
Professional communication skills (verbal and written).
Full understanding of H&S practices and ability to pass the ECS certification.
Clean full UK driving licence (advantageous).
Must reside within TFL travel zones 16.
Preferred
High level of computer literacy.
Experience with AV/VC systems such as Microsoft Teams Zoom etc.
Background in related technologies: IP networks telephony satellite or electrical systems.
Interest in ongoing technical education (AVIXA CTS or similar).
Benefits
Competitive salary bonus scheme
Company pension
Phone allowance
Company laptop
Travel card
Company vehicle when required
Paid training courses
Regular company social events
Overtime opportunities
Schedule
Monday to Friday
8-hour shifts
Overtime available
Work Location: In-person client sites across Greater London (primarily)
Travel: Some UK & European travel opportunities available
Ready to join a fast-growing dynamic team delivering cutting-edge AV solutions
Apply today to become part of the CTI - UK journey.
Employment Type
Full Time
