EHR Helpdesk Analyst 2nd Shift
EHR Helpdesk Analyst 2nd Shift
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
2nd 3 PM 11:30 PM
- The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities.
- This role provides technical support to clinical and administrative staff ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
- Working as part of the centralized IT Helpdesk the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
- Provide support for Epic applications workflows access printing and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application account and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers printers mobile devices and peripherals across all facilities.
- Assist users with account provisioning password resets Epic access requests and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning role changes template assignments and security access requests.
- Participate in go-live support and system upgrade events including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics application analysts and technical teams to ensure coordinated support.
- Maintain documentation knowledge base articles and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA security and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.
Employment Type
Full Time
