NC - Meck County - Service Support Analyst- Junior
NC - Meck County - Service Support Analyst- Junior
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Job Description
Position: IT Service Desk Agent I
Location: Charlotte NC (28208)
Client: State of North Carolina
Duration: 12 Months
Job Description:
We are looking for a motivated IT Service Desk Agent I to deliver front-line support for internal customers with IT-related software and hardware issues. The ideal candidate will excel in troubleshooting and resolving technical problems while following incident management policies.
Key Responsibilities:
- Provide telephone and email support for hardware (tablets desktops laptops) and software (O365 Windows OS).
- Achieve First Contact Resolution (FCR) for IT issues.
- Manage user identity username provisioning system access and password management using Active Directory.
- Develop and maintain Knowledge Articles for the Knowledge Management Database.
- Adhere to Incident Management Request Management and Knowledge Management policies.
To Apply:
Please send your resume to with the subject line Resume Submission for immediate consideration.
Employment Type
Full-time
