IT Business Services Senior Consultant/Technical Landscape Owner
IT Business Services Senior Consultant/Technical Landscape Owner
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
What youll do
One of SAPs strategic customers has conducted a transformation program part of which involves consuming their entire SAP landscape as an enhanced private cloud model provided by SAP featuring more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.
Key Responsibilities:
- Deep understanding of customer landscape from technical and business perspectives including its interfaces
- Strong collaboration with the customer for planning and operations
- Align upcoming changes with the Release Management and plan the execution accordingly
- Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
- Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
- Support productization of services including if required initial setup documentation and standardization
- Align on planning activities and system build processes define Handover criteria and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive
Experience (Role Requirements):
- Bachelors degree or higher in one of the following areas: Computer Science Engineering Information Management Mathematics or comparable
- Background in SAP technology and products with excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
- Knowledge of the whole technology stack (Application Database Server management) and the ability to analyze issues and system architectures
- Experience in the operation of system installations is a must
- Ability to own and coordinate operational tasks customer escalations and process improvements
- Competency to make critical decisions and work under high pressure
- Be a team player and able to inspire and energize the team with strong technical verbal and written communication skills
- Flexibility to work on weekends/off hours during critical customer escalations cut-overs or go-lives.
- 9 - 13years of experience as SAP Basis consultant / System Admin or in a similar role
- Fluency in the English language is a must; German language skills are beneficial
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430744 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
