Dispatcher, Life Science
Dispatcher, Life Science
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
USPack is a leading logistics provider custom built for the evolving needs of businesses in todays same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.
Find out more at:
At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every dont put people in jobs we work with them to develop long-term career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!
USPacks Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPacks Benefits for Part Time positions include:
401(K)
Paid Sick Time
The Dispatcher (LS Tower) serves as a key liaison between customers Independent Contractors (ICs) and internal departments with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications processing delivery orders assisting contractors monitoring shipment activity and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail the ability to manage multiple priorities in a fast-paced environment and proactive problem-solving skills to support the timely delivery of critical shipments
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties and Responsibilities - Customer and Contractor Support:
- Answer inbound calls from customers and Independent Contractors ensuring accurate entry of information into company systems.
- Assist Independent Contractors with route completion issues escalations and general operational support needs.
- Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:
- Process routed on-demand and special delivery orders in accordance with established standards and procedures.
- Evaluate feasibility of order fulfillment based on service requirements customer needs and operational constraints.
- Assign and dispatch deliveries update dispatch boards and monitor time-sensitive shipments to ensure service commitments are met.
Essential Job Duties and Responsibilities - Administrative and Operational Support:
- Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
- Maintain and log Proof of Delivery (POD) documentation within required timeframes.
- Track shipments via GPS and proactively resolve delays or service interruptions.
- Conduct post-flight and trace investigations as needed to support continuous service improvement.
- Generate daily reports summarizing transportation issues and proposed corrective actions.
Essential Job Duties and Responsibilities - Compliance Documentation and Reporting:
- Manage incoming emails electronic filing and system data related to customer and contractor records.
- Monitor external factors (e.g. weather events civil unrest) that could impact operations and escalate to leadership when necessary.
Knowledge/Skills/Abilities Requirements:
- Strong communication skills both written and verbal across all organizational levels.
- Exceptional attention to detail and accuracy in data entry and recordkeeping.
- Ability to prioritize tasks and work effectively in a high-volume fast-paced environment.
- Strong critical thinking and problem-solving abilities.
- Ability to work independently as well as collaboratively within a team environment.
- Proficiency with Microsoft Office Suite (Excel Word) and CRM/database systems.
- Ability to handle multiple priorities and meet deadlines under pressure.
- Bilingual (English-Spanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
- High school diploma required; Associates Degree preferred.
- Minimum of 23 years experience in customer service call center operations logistics or administrative support roles.
- Experience in pharmaceutical delivery clinical trials aviation transport or logistics preferred.
- Knowledge of aviation or airline networks is a plus.
Shift Days:Tuesday through Saturday OR Sunday through Thursday
Shift Hours:1st & 2nd Shifts Available (Available to work extra hours weekends and holidays preferred.)
Work Location: Fully onsite in Akron; must be local to Akron OH area for immediate consideration.
At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.
We are:
Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.
Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.
Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work side-by-side building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.
Employment Type
Full-Time
Key Skills
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