Technical Support Representative
Technical Support Representative
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Job Description
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fast-paced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Location/Region: This position is located in the Toronto area.
Whats the role
As a Technical Support Representative you get to work with an astonishing team that plays a vital role in Carl Zeiss Limited. Show case your skills and experience with process enhancement.
Sound Interesting
Heres what youll do:
- Respond to highly complex technical questions and inquiries from Customers Field Service Specialists and other internal customers and partners with an appropriate sense of urgency.
- Develop solutions to unique and multi-faceted technical issues impacting digital product performance and service. Assist with the development of documentation pertaining to digital products and process.
- Assist with designing and supporting HL7 and other 3rd Party medical device & software integration.
- Lead ad-hoc teams to address complex escalations that often involve multiple team disciplines and the coordination of support resolutions while providing effective communication with all stakeholders throughout each project-level support events. Proactively maintain or improve his/her level of technical expertise on company products and services especially dedicated supported products.
- Work cross-functionally with various departments i.e. product or quality teams to address or resolve customer or general service issues. Act as a mentor to peers in other work groups as applicable
- Prepare training material classroom agenda and conduct technical training programs.
Do you qualify
- Bachelors degree in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
- Minimum of 5 years of experience as a Digital Technical Support Specialist or equivalent PACS/DICOM/Healthcare IT Technical experience. Work Experience must be 5 years relate to Tech Support experience.
- Proficiency in network troubleshooting using tools to assist in identifying the root cause often found in customer technical environment.
- Must be able to write and speak in French at an advanced level.
- Proficiency in Windows Server OS Windows Endpoints and Apple Mac OS
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
RPP
Employee Assistance Program
Paid time off including vacation personal and sick days
The list goes on!
ZEISS is an equal opportunity employer.
Your ZEISS Recruiting Team:
Jo Anne MittelmanAccommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
