Health Navigator

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Options Counseling and Family Services founded in 1991 in Florence Oregon has since expanded to serve fourteen counties in western Oregon. Headquartered in Eugene we provide quality mental health and family preservation services to diverse communities. Committed to supporting health safety and empowerment.

Benefits

Options offer these benefits to our full-time employees (full-time is any employee working 30 hours per week) company-paid health/vision and dental long-term disability and life insurance; for a full list of all benefits please view our website: have shown that women and people of color are less likely to apply for jobs unless they believe they have every one of the qualifications as described. We are most interested in finding the best candidate and our hiring processes are centered on assessing candidates based on diverse experience. Please let us know if you have questions.

General Description:

Through ODHS/Self-Sufficiency program the Health Navigator provides support to clients to enable them to fully participate in mental health alcohol and drug and medical assessments and treatments. Families served include those participating in the JOBS program. This is accomplished through respectful strength-based services that create an appropriate relationship in a brief period. Health Navigators meet with clients in their home and in the community which allows them to attend to non-verbal cues to quickly establish rapport which enhances the supportive relationship. Health Navigators may be required to use their own vehicle to transport clients.

Schedule/Hours:

This position is anticipated to be full-time (40 hours/week). However some weeks may have fewer scheduled hours. The actual hours worked may vary daily depending on the needs of the referring agency or individual client families. Some overtime may be required and approved by your supervisor in response to client needs referrals or other factors.

Minimum Qualifications:

Bachelors degree in social sciences or relevant field. At least two years of experience in working with disadvantaged individuals in the provision of services. Must be familiar with community resources and crisis services and how to access them. Must have respectful open unbiased accepting attitude toward clients their families and other staff. Pass a ODHS background check which may include fingerprinting. Must have a valid Oregon drivers license reliable transportation and auto insurance.*

Preferred Qualifications:

Bilingual in English/Spanish (we pay a differential for Spanish-speaking employees; must pass an assessment to qualify). Knowledge and experience of ODHS/Self Sufficiency guidelines and expectations as well as mental health and/or alcohol and drug issues preferred. Experience working in a clinical setting mental health or medical.

Essential Duties and Responsibilities:

• Receive process and track referrals.

• Maintain knowledge of local providers their services and who is accepting new patients.

• Facilitate the connection to local providers such as; Voc. Rehab Adapt Compass UCHC South River Health VA Mercy.

• Ensure releases of information(s) are completed for all programs/service involved.

• Mentor participants through appointment scheduling process for their Mental Health/Alcohol & Drug/Medical plans.

• Complete reminder calls/email/text for participants upcoming appointments or assigned tasks.

• Mentor participants through arranging transportation set up process for their Mental Health/Alcohol & Drug/Medical plans. This may include providing the transportation when other available options have been attempted.

• Gather input and track data for Mental Health/Alcohol & Drug/Medical plans including attendance recommended/offered accommodations and documentation. May include home visits/site visits.

• Report on case in staffing(s) with Family Coaches & Employment Specialists which include a bi-monthly formal meeting as well as impromptu staffing(s) based on case happenings.

• Monitor the Outcome Metrics

Working Conditions:

• May be required to work afternoon evening and/or weekend hours

• Extended periods of time sitting at workstation updating client records phone work and client sessions

• Provide services in challenging environments; families may be impacted by poverty

• Ability to stand work and drive throughout the day

• Mobility and dexterity sufficient to assist clients and handle required job-related functions and move about the facility

• Ability to cope with clients who may use challenging or offensive language

*Positions that require driving clients must maintain vehicle insurance as required by law with a minimum of $100000/$300000/$100000 personal auto liability coverage (proof of insurance will be required).