Deskside Support Engineer
Deskside Support Engineer
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Role: Deskside Support Engineer
Location: Esterhazy Saskatchewan
Contract
Windows Support
Responsibilities:
- Adhering to SLAs
- ITIL Processes awareness Service now or Remedy ticketing knowledge
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Building and configuring PCs and laptops as well as loading software Setup applications like outlook Wi-Fi VPN and Backup
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers laptops Hand held devices printers and any other authorized peripheral equipment
- Improves and maintains customer and employee satisfaction
- Create documentation for process and procedures
- Break-fix troubleshoot and resolve software issues; Reimaging computers/hard drives
Required Skills / Qualifications:
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills
- Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices
- Strong experience in troubleshooting MS office (Outlook Word Excel Powerpoint etc)
- Strong desktop support knowledge including hardware software and networking concepts
- Strong skills in Desktops Workstations Notebooks and Printers and Handhelds
- Good knowledge on support IOS Andriod devices
- Knowledge in windows Image build process and SCCM deployments.
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory Exchange Mailboxes Distribution lists
- Remote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native tools tool.
- Troubleshoot and assist end users with mobile device setup activations and performance issues.
- Handheld Blackberry Android & IOS support knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
Soft Skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
Other Skills/ Experience:
- Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required. Excellent trouble-shooting skills
- Experience in providing smart hands support for Network and Datacenter Equipment desired.
Years of Experience required:
- Min 2 years experience in a similar position/ technical profile
Employment Type
Full-time
Key Skills
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