Lead ITSM
Lead ITSM
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Salary Not Disclosed
1 Vacancy
Job Description
Must Have Technical/Functional Skills
ITIL Strong Knowledge and Hands-on experience
Strong understanding of ITSM principles and best practices including ITIL framework.
Experience with ITSM tools and platforms (e.g. ServiceNow).
Excellent communication interpersonal and problem-solving skills.
Ability to lead mentor and motivate teams.
Strong analytical and data analysis skills.
Bachelors degree in computer science information technology or a related field.
Relevant certifications (e.g. ITIL V4 ServiceNow certifications)
Roles & Responsibilities
Developing and improving ITSM processes like incident and change management
Monitoring service delivery to meet agreed-upon service levels and address issues promptly
Establishing metrics to assess service performance and drive improvement initiatives
Promoting collaboration among IT teams and ensures clear communication with stakeholders
Analyzing processes for efficiency and implements changes to adapt to business needs
Employment Type
Full Time
