ITSM Lead
ITSM Lead
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1 Vacancy
Job Description
Job Title: ITSM Lead
Location: Atlanta GA
Experience: 6-10 Years
Employment Type: Full-Time
Key Responsibilities:
- Develop and enhance ITSM processes (Incident Change Problem Management)
- Monitor service delivery to meet SLAs and resolve issues efficiently
- Define and track metrics/KPIs to improve service performance
- Drive process improvement and ensure alignment with ITIL best practices
- Collaborate across IT teams and maintain stakeholder communication
- Analyze service workflows and implement business-aligned changes
Required Skills:
- Strong hands-on experience with ITIL processes and ITSM principles
- Experience using ITSM tools (e.g. ServiceNow)
- Proven leadership communication and mentoring skills
- Excellent problem-solving and data analysis abilities
- ITIL v4 Certification and/or ServiceNow certifications
- Bachelors degree in CS IT or related field
Preferred Skills (Nice to Have):
- Experience driving process transformation initiatives
- Familiarity with agile service delivery models
Employment Type
Full Time
