D2C Ecommerce Executive Shopify
D2C Ecommerce Executive Shopify
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Job Description
Profile: D2C Ecommerce Executive (Shopify)
Experience: 1 2 years of experience in E-commerce operations (D2C preferred)
Salary Range: 20000 - 25000 per month
Department: E-commerce / D2C
Reporting To: E-commerce Manager / Operations Head
Job Summary:
We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer (D2C) website operations through Shopify. The ideal candidate will be responsible for order processing payment verifications customer interaction courier coordination and managing ads billing. You will act as a key operations link between the website payments shipping and customers.
Roles :
Website Operations (Shopify):
- Handle product listing content updates and pricing changes on Shopify.
- Manage order processing including custom orders and update order status in internal sheets.
- Perform regular Shopify maintenance such as page updates homepage banners or layout tweaks.
Order & Payment Handling:
- Verify and reconcile payments from Razorpay with orders.
- Conduct daily mail checks from Shopify and Razorpay for order/payment alerts.
- Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.
Customer Interaction & Support:
- Handle 1-on-1 customer communication via WhatsApp and Instagram for queries complaints and order assistance.
- Update customer feedback or requests in the order sheet for team reference.
Logistics & Fulfillment:
- Generate shipping labels perform billing entries and ensure timely handover to courier partners (DTDC Tirupati etc..
- Manage Shiprocket platform tracking and billing coordination.
- Ensure OMS (Order Management System) entries are fulfilled and up-to-date.
Digital Ads & Finance Coordination:
- Coordinate with Ads team for Facebook and Google Ads performance or issues.
- Track and maintain billing/payment records related to Ads and Courier partners.
Required Skills:
- Working knowledge of Shopify admin panel
- Familiarity with payment gateways like Razorpay
- Strong hands-on skills in Excel and Google Sheets (Order Sheets Data Entry)
- Communication skills for customer interaction on social platforms
- Detail-oriented mindset with ability to manage multiple daily tasks
- Basic understanding of OMS shipping platforms like Shiprocket
Preferred Qualifications:
- 1 2 years of experience in E-commerce operations (D2C preferred)
- Prior experience handling Shopify Razorpay Shiprocket stack
- Graduate in Business Administration Commerce or similar field
D2C,Ecommerce,Shopify,Payment handling,Customer support,OMS
Employment Type
Full Time
