THG - Customer Support Officer - Work from home - Morning shift
THG - Customer Support Officer - Work from home - Morning shift
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1-3years
AUD 7 - 7
1 Vacancy
Job Description
This is a remote position.
Job Title: Customer Success Officer/Purchasing/Stock Control
Hours: Full time; 40 hours per week
Rate: $7 AUD/ hour
Industry: Sheet metal & roofing
Purpose:
Collaborating with other departments such as customer service sales team and operations team to ensure that purchasing requirements are met before the daily cut-off times and to replenish factory supplies upon request
Stock control & overseeing daily receipting of Purchase Orders
Customer service support with order entry and answering phone calls
Accountabilities:
1. Purchasing
Raising purchase orders in Odoo for customers orders.
Building a Supplier Database and negotiating the best buy price on bulk quantities and reviewing supplier performance.
Checking all details are correct on the supplier s order confirmation.
Maintaining the purchase price in Odoo by downloading product data from Odoo and updating the Purchase price in Microsoft Excel.
Expediating any urgent requirements by contacting the supplier via a phone call.
2. Stock Control
Work in conjunction with Store person to ensure PO receipting are completed by 3pm Daily.
Advise the customer service team straight away if there are any failures so that the end customer can be informed.
Maintain the ROP and MIN/MAX counts on all stocked items
3. Customer Service
Keying Sales Orders in Odoo.
Contacting Customer for extra information and for clarification on anything that isn t clear on the customer s order.
Taking phone calls whenever the overflow ring tone occurs.
Core Competencies:
ROLE SPECIFIC SKILLS (eg Technical Management Financial Business etc)
Odoo Trained
Customer Interface
Error Reporting
Quality Management
Construction industry experience
Have worked for Australian clients
PERSON SPECIFIC ATTRIBUTES (eg Flexible Professional Team worker etc)
Methodical / Planner
Customer focused
Flexible
Time Management
customer support, knowledge in construction estimation, admin
Employment Type
Full Time
