Social Media Customer Support Associate

Were looking for a passionate Social Media Customer Support Associate to join our team in Austin.

We work differently and were proud of it! This is not your average customer service job. Theres no hand holding and we trust each other to get stuff done. At Wise youll have the opportunity to make a real impact expand your skill set and collaborate across our entire business.

Your Mission:

• Create a wonderful customer experience for our English-speaking customers across all social media platforms understanding that resolving their issues is critical to our success.

• Be creative friendly and solution-oriented with both customers and colleagues.

• Stay up-to-date on social media processes applications and best practices continuously seeking new ways to improve customer support.

• Demonstrate adaptability and learning agility embracing change and proactively improving your skills.

• Go above and beyond to meet and exceed customer expectations.

• Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions to our social media customers.

Qualifications :

• Your verbal and written English skills are excellent.

• Youre flexible and adaptable open to working days evenings and weekend shifts. While we consider your preferences scheduling may change based on business needs.

• You thrive in a fast-paced ever-changing environment staying cool under pressure and handling challenging situations with confidence.

• Youre a team-player and understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you. Youre open-minded. Youre comfortable and calm when giving or receiving feedback.

• Youre organized detail-oriented and proactive. You take ownership of tasks prioritize effectively and maintain a solution-oriented mindset without needing constant supervision.

• Youre tech-savvy proficient with social media platforms (Facebook X Instagram) and customer support tools.

• You possess strong interpersonal skills handling difficult customers with professionalism and empathy while maintaining clear and persuasive communication. Additionally youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will.

• Youre a multitasker capable of handling multiple conversations simultaneously without compromising speed or quality.

• Youre quick behind the keyboard with a typing speed of at least 45 words-per-minute.

Additional Information :

Preferred Qualifications:

• Experience with CRM systems and support ticketing tools.

• Familiarity with social media trends and best practices for customer engagement.

• Experience in a flexible and adaptable work environment.

• A problem-solving mindset with the ability to diagnose issues quickly and make decisions independently when possible.

• Resilience and self-management staying focused and productive in a fast-tracked environment.

• Commitment to continuous learning embracing change and proactively improving your skills.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time