Account Support Manager
Account Support Manager
Posted on :
29-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Dedicate yourself to the success of Expeditors and the customer using ethical business practices personal commitment passion sacrifice and an obsession with the fundamentals of running the business.
- Develop relationships beyond the main point of contact at all locations.
- Improve your personal knowledge of your customers supply chain and industry their financial objectives and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPIs.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Manage integrity of shipment and performance data.
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
- Document all meetings opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
- Support the Accounts Receivable process of the customer internally within Expeditors.
- Take up additional tasks/ projects as required by CRDM to support the companys goal of business retention.
Qualifications :
- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business retention
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
Additional Information :
ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
