Duty Manager (Food & Beverage)
Duty Manager (Food & Beverage)
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Job Description
Accor is in a partnership with one of the Worlds Leading Airlines to manage the Lounge operations located in Changi Airport. The Duty Manager is responsible for overseeing the day-to-day operations of the lounge during assigned shifts. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence operational efficiency and compliance with airport and company standards.
Key Responsibilities
- Supervise lounge operations with a focus on F&B Ops during the shift ensuring a seamless guest experience.
- Act as the point of contact for guest concerns and feedback
- Coordinate with various teams within the lounge to maintain service standards.
- Monitor lounge occupancy cleanliness and service flow making real-time adjustments as needed.
- Ensure compliance with airport regulations safety protocols and hygiene standards.
- Support staff performance by providing guidance coaching and on-the-spot training.
- Handle incidents emergencies and irregular operations professionally and efficiently.
- Prepare shift reports and communicate key updates to the Manager and relevant departments.
- Assist with staff scheduling inventory checks and operational planning as required.
Qualifications :
- Experience in Food & Beverage in a hospitality or airline lounge operations preferably in a supervisory or managerial role.
- Strong leadership communication and problem-solving skills.
- Excellent customer service orientation and ability to manage diverse teams.
- Familiarity with airport protocols safety standards and guest service systems.
- Ability to remain calm and professional under pressure.
- Flexibility to work shifts weekends and public holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
