Associate, Procurement Contact Center

The primary function of the Associate Procurement is to support internal and external users of the PTP (procure-to-pay) program within AbbVie (which includes SAP (System Analysis Program Development) S/4 HANA SRM (Supplier relationship management) SAP S/4 HANA and supporting systems). The role is critical in providing high levels of customer satisfaction to both AbbVie employees and suppliers. The role must ensure all inquiries are managed effectively and supported in the customer interaction with PTP. The Procurement Assistant works closely with all Procurement users of the system including Procurement leaders PTP support functions internal requisitioners and suppliers.

Responsibilities:

• In depth understanding of all aspects of PTP SAP S/4 HANA SRM. Expert in the use of procurement tools including but not limited to: SAP S/4 HANA SRM Vendor Onboarding e-Procurement tools Invoice Tracker POCN tool and contract management.
• At times may be requested to initiate Purchase Orders to Suppliers and changes to Purchase Orders.
• Initiate & manage the process of creating new vendors & updating vendors in the system. This is in alignment with the relevant category manager and Preferred Supplier Network.
• Monitor & keep up to date on process outsourced team managing PTP transactions
• At times support drafting & review of Confidential Disclosure agreements for a subset of stakeholders. Investigate and aid in the resolution of invoice issues related to purchase orders. Maintain the required level of compliance and on-the-job training.
• Understand existing preferred supplier relationships for certain spend categories contracting methods and help drive enquiries and to these suppliers. Review and resolve all enquiries in a timely manner within established SLAs (typically 48 hours). Identify develop and implement improved and standardized buying practices to ensure adequacy of PTP process. Educate requisitioners on the same.
• Meet regularly with stakeholders and support functions to ensure customer satisfaction and continuous improvement. Develops and maintains necessary work instructions and job aids to maximize performance in completing job functions.
• Seek develop and maintain business relationships with clients. Support monthly / regular reporting and updates. Monitor TONKEAN request statuses on a regular basis take appropriate actions on pending transactions and escalate issues to manager as needed.
• Monitor/troubleshoot automation issues within our scope and escalate issues to the BTS support team and leadership as appropriate.

Qualifications :

• High school degree or equivalent years of experience
• A minimum of 3 years of progressive experience in a Procurement function or supply chain preferably in the pharmaceutical industry
• Strong analytical problem solving and interpersonal skills
• Knowledge of Procurement systems i.e. SAP Ariba Coupa Tonkean contract management and Sourcing tools
• CPM certification desired
• Experience with SAP (S/4 HANA & SRM) and Sourcing tools preferred but not required

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements understate or local law: 

• The compensation range described below is the range of possible base pay compensation that theCompany believes in good faith it will pay for this role at the time of this posting based on the job gradefor this position. Individual compensation paid within this range will depend on many factors includinggeographic location and we may ultimately pay more or less than the posted range. This range may bemodified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick)medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vestedand determinable. The amount and availability of any bonus commission incentive benefits or any otherform of compensation and benefits that are allocable to a particular employee remains in the Companyssole and absolute discretion unless and until paid and may be modified at the Companys sole andabsolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

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