Product Support Engineer – Quality Portfolio

Primary Function of Position

The Product Support Engineer is responsible for providing operational and service engineering support of the Intuitives Robotic System Platforms. The Product Support Engineer serves as a primary liaison between Intuitives internal technical groups (Product Development and Product Operations) and the various internal and external departments within the Services Business (e.g. Field Service Technical Product Education Technical Support Service Marketing). Primary focus of this Product Support Engineer will be supporting Field Services Quality Portfolio providing expertise in Field Service Process Design-Assurance Service Design Control Field Equipment Quality Management Field Action Management CAPAs and Audit Support.

Essential Job Duties

• Author and execute Verification and Validation Protocols and Reports for field service documentation processes equipment tools parts and software.  
• Develop manage ensure compliance & calibration and field escalations related to field equipment/tools field parts and service infrastructure/solutions.
• Provide technical support and service record management for Regulatory/Quality/Post-Market Surveillance activities (e.g. Field Actions Non-conformance Events CAPAs Audits Submissions)
• Lead service-related Design Control Process Risk Management and Design History File development to define scalable and reliable standards and internal processes.
• Facilitate failure investigations data collection and analysis and work closely with product engineering quality engineering & operations teams to identify product design service and quality continuous improvement opportunities initiatives and projects.

Qualifications :

Required Skills and Experience

• Minimum 5 years of experience in Engineering Role or equivalent experience supporting Service or Quality organization required.
• Minimum 3 years of experience in the Medical Capital Equipment industry. Familiarity with medical device regulations quality systems and standards (e.g. ISO 14971 ISO 13485 IEC 60601 and FDA Design Controls)
• Demonstrated experience reviewing and understanding complex electromechanical product/component specification to develop effective technical documentation and utilize effective analytical troubleshooting and problem-solving skills.
• Demonstrated experience developing equipment qualification calibration and PM procedures and practices.
• Demonstrated experience with design control and risk management from early design and development through commercialization.
• Demonstrated experience in identification and implementation of continuous improvement initiatives.
• Possess excellent written/oral/technical communication ability with strong interpersonal skills and effective working in cross-functional and remote team environments.

Required Education and Training

• Bachelors degree in Engineering discipline or equivalent experience required.

Preferred Skills and Experience

• Experience implementing the Lean/Six Sigma principles in both Engineering or Business environments. Lean Six Sigma Certification by an accredited body or equivalent desired.
• Familiarity with relational database management systems (e.g. SQL) and experience with statistical analysis tools.
• Experience with scripting languages (e.g. Python Matlab PowerShell etc.) and Atlassian toolset (e.g. JIRA Confluence) a plus.
• Experience with Enterprise software and Electronic Documentation/Quality systems (Agile/ACCS SAP SalesForce Polarion Windchill Trackwise)

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Remote Work :

No

Employment Type :

Full-time