Health Client Services Worker - Public Health
Health Client Services Worker - Public Health
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$ 37065 - 47548
1 Vacancy
Job Description
DEFINITION
- HEALTH CLIENT SERVICES WORKER - PUBLIC HEALTH
Department of Health & Human ServicesAre you interested in making a difference If so please consider joining our dedicated team! California Childrens Services operates within the Nursing Division of Public Health and is administered as a partnership between the County of Humboldt and the California Department of Health Care Services (DHCS). The HCSW position works collaboratively with a small team of Public Health Nurses a Medical Office Assistant and the Program Services Coordinator to ensure that children and youth ages 0 21 with rare and complex chronic medical conditions have access to high-quality specialty care. The HCSW position also provides support to the CCS Medical Therapy Unit and the Pediatric Cardiology Outreach Clinic.
What Youll Do:
This position is responsible for a variety of duties including;- Determine initial and ongoing program eligibility for children needing specialty medical care.
- Work with families to complete enrollment requirements.
- Explain the CCS program and policies to families.
Where Youll Do It:
This position is located at 908 7th St. Eureka CA 95501
A typical work schedule for this position is M-F; 8AM - 5PMDEFINITION
Under general supervision performs interviewing to determine eligibility of clients for medical care rehabilitation and other services for such programs as California Childrens Services; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This is an experienced class fully competent to interview clients and others and make determinations of eligibility for various types of medical and rehabilitative programs and/or referral to other types of service-delivery programs. This class is distinguished from the Client Services I/II classes in that the latter specifically provide intake services and eligibility determinations for County employment and training programs. EXAMPLES OF DUTIES
- Interviews and collects information and documentation from clients for use in determining eligibility for various medical or rehabilitative care or financial assistance for such programs as the California Childrens Services program.
- Applies established rules and guidelines for eligibility determination; calculates family income insurance coverages etc. and verifies information with other agencies and sources; confers with supervisory or professional staff in complex cases.
- Informs clients of eligibility status or suggests other options in instances of disqualification.
- Coordinates and monitors medical service-delivery to ensure that appropriate services are received.
- Prepares and organizes eligibility information for client file; prepares a variety of forms applications and records.
- Enters a variety of information regarding clients into a computer system; updates information as necessary.
- Confers with County staff and outside agencies to evaluate client needs and the type extent and cost of medical care.
- Prepares and maintains a variety of reports and records related to client intake activities.
- Coordinates efforts with other agencies to ensure maximum service and support for clients.
QUALIFICATIONS
Knowledge of:
- Terminology and concepts related to health service delivery programs and medical treatment processes.
- Basic interviewing techniques and methods.
- Standard office practices and procedures including recordkeeping and the use of standard office equipment such as a word processor or personal computer.
- Community resources available to clients.
- Business English including spelling grammar and punctuation.
- Basic business arithmetic.
- Interpreting applying and explaining rules regulations and policies.
- Conducting effective interviews to determine client eligibility for programs.
- Preparing reports correspondence and other written materials related to intake activities.
- Maintaining accurate records and files.
- Operating standard office equipment and using a word processor or computer system.
- Understanding and carrying out oral and written instructions.
- Establishing and maintaining effective working relationships with those contacted in the course of the work.
Desirable Education and Experience:
A typical way to obtain the knowledge and skills outlined above is:- Equivalent to completion of two years of college or possession of an Associate of Arts degree with major coursework in psychology social services or a related field and two years of experience in interpreting applying and explaining complex laws rules or regulations to the public.
WORKING CONDITIONS & ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
HOW TO APPLY
A complete original application must be filed for each position you are interested in applying for.Applicants must apply online through the Countys automated application system at must be submitted no later than the final filing date and time listed on the job flyer.
It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.
Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.
SELECTION PROCEDURE
The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received the selection process may consist of additional application screening written and/or practical exam(s) oral interview or any combination thereof.
FREQUENTLY ASKED QUESTIONS
How long does it take to fill out the application
- You should allow 30 45 minutes to fill out your application.
Can I change my application after submitting it
- No. Once an application has been submitted it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.
How long until I hear back from you and how can I check for updates on my application
- You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your account at the time of notification. To ensure you dont miss any critical information we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your account at any time to check your application status. If you have any questions about your applications progress please contact the County of Humboldt Human Resources Personnel Division at or
Will I be informed if I am not selected for an interview / Oral Exam
- Yes you will be informed via email if you are not selected for an interview / Oral Exam.
OUR COMMITMENT TO DIVERSITY EQUITY AND INCLUSION
Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse inclusive and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity Equity and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC Disabled Persons Veterans LGBTQIA community members etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the recognition of these structural and systemic factors the Human Resources Department understands that experience can be gained in many ways oftentimes outside of formal institutions and strives to take a holistic approach in assessing an applicants qualifications for a position.
If youre excited about this role but your past work experience doesnt align perfectly with every qualification in the job description we strongly encourage you to apply.
REASONABLE ACCOMMODATIONS
The County of Humboldt is committed to providing equal access and opportunities in its programs activities and employment and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation please contact Human Resources immediately at so arrangements can be made.
EQUAL OPPORTUNITY EMPLOYER
The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religion or religious creed color age sex sexual orientation national origin ancestry marital status medical condition mental or physical disability military service or any other classification protected by federal state or local laws or ordinances.
MEDICAL EXAMINATION
A pre-employment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS
Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES
Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California drivers license.
PROBATIONARY PERIOD
Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.
EMPLOYMENT ELIGIBILITY
It is the Countys intention to hire only those workers who are authorized to work in the United States pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
DISASTER SERVICE WORKERS
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.
Employment Type
Full-Time
