Payroll Services Associate
Payroll Services Associate
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$ 70000 - 80000
1 Vacancy
Job Description
About Betterment
Betterment is a leading technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making peoples lives better. Were headquartered in NYC and offer hybrid NY-based positions (three days/ week in-office).
About the role
As a Payroll Services Associate youll play a crucial role in delivering accurate efficient and timely payroll data support for Betterment at Work clients. You will assist in the day-to-day operations that ensure smooth data transmission between client payroll providers and Betterments systems.
This role focuses heavily on back-end processing work such as executing mass updates auditing incoming data files and troubleshooting discrepancies. While primarily tactical it includes client-facing responsibilities such as answering questions and providing support during payroll setup and ongoing data needs.
Youll work closely with internal stakeholders like Client Experience Onboarding and Engineering contributing to seamless execution and client satisfaction through precise and process-driven work.
This is a salaried non-exempt role that is based out of our NYC office. For jobs based out of our NYC HQ we require in office attendance Tuesday through Thursday weekly. Below weve reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location experience and performance. The range listed is just one component of Betterments total compensation package for employees.
- New York City: $70000 - $80000
We offer a competitive equity package health dental and vision benefits life and AD&D short-term and long-term disability insurance EAP commuter and parking benefits FSA/HSA and 401(k)with employer match as well as a generous PTO policy.
A day in the life
- Support clients during payroll setup and integration by executing technical tasks such as importing reviewing and updating payroll data
- Perform recurring data audits to ensure payroll file accuracy and compliance with platform requirements
- Respond to client inquiries related to payroll data discrepancies or integration status escalating complex issues when needed
- Manage routine file uploads and mass data updates to maintain payroll sync and accuracy across client plans
- Investigate data mismatches and conduct root-cause analysis for common errors or inconsistencies
- Collaborate with internal teams to ensure payroll workflows are properly configured and maintained
- Contribute to internal documentation and knowledge sharing to streamline future support
What were looking for
- 23 years of experience in payroll operations payroll support or people operations roles
- Familiarity with payroll software and file-based integrations (CSV SFTP or similar)
- Intermediate proficiency in Microsoft Excel (e.g. formulas lookups filters)
- Strong attention to detail and the ability to spot and correct data anomalies
- Clear written communication skills for handling internal notes and client support emails
- Comfort working in a fast-paced process-driven environment with high accuracy standards
- Experience with CRM or ticketing systems such as Zendesk or Salesforce is a plus
- General understanding of retirement plans or payroll provider workflows is preferred
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact always laddering up to our mission: making peoples lives better.
We set audacious goals
We set them for the company our customers and ourselvesand we wont stop until we reach them. We dont just show up; we give our all then celebrate our wins.
We value all perspectives
When we collaborate were at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits including: medical dental and vision insurance; life and AD&D insurance; STD and LTD benefits including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Lunch from our in-house chef three days a week at our NYC headquarters
What happens next
Well take a few weeks to review all applications. If wed like to spend more time with you well reach out to arrange next steps which will include 3-4 sets of meetings with your future colleagues.
In the interview process well look to learn more about your skills experiences capabilities and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role we may ask you to complete a case study exercise or technical assessments as we want to collect a robust set of data points to better inform our decisions.
On average it takes us around 3-5 weeks to make a hiring decision depending on your availability and sense of urgency. As a best practice we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that as we usually receive an overwhelming number of applications for open positions were unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career and our Recruiting Team is here to support and advocate for you through the interview process!
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process please reach out to your recruiter.
Please note that in any materials you submit you mayredactor remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized forredactingor removing this information.
Come join us!
Were an equal opportunity employer and comply with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex gender (including gender nonconformity and status as a transgender or transsexual individual) sexual orientation marital status age physical or mental disability citizenship past current or prospective service in the uniformed services predisposing genetic characteristic domestic violence victim status arrest records or any other characteristic protected under applicable federal state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected request deletion or to make updates to your candidate profile please email .
Required Experience:
IC
Employment Type
Full Time
