Spanish Call Center Team Leader
Spanish Call Center Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Spanish Team Leader (Taguig) Onsite
Benefits:
- HMO coverage for the employee and two dependents starting on Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth
- 24 annual leave days
Qualifications:
- Willing to work in rotating shifts
- Open to working onsite at BGC Taguig
- Able to start immediately
Education and Other Requirements:
- At least 4 years of customer service experience within the BPO/BPM industry
- Bachelors degree in any field
- At least B2-level proficiency in Spanish according to CEFR or Berlitz standards
- Minimum of 3 years in a Team Leader role with experience managing a team of Spanish-speaking agents handling voice calls
- Willing to work in rotational shifts
Job Responsibilities:
- Effectively lead and manage teams including resource planning career development performance management and attrition control
- Coach and support team members by addressing knowledge gaps and skill or motivation issues
- Handle customer or user escalations develop action plans and ensure issues are resolved with ownership
- Regularly develop and implement internal and external governance procedures
- Keep the team updated on process changes targets and key performance indicators
- Identify opportunities for process improvements and mentor team members on implementing Six Sigma lean projects or other improvement initiatives
Employment Type
Full Time
