CSSC Application Engineer
CSSC Application Engineer
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Job Description
Are you passionate about delivering exceptional technical support and customer service Grundfos a global leader in advanced pump solutions and water technology is looking for an Application Engineer to join our Customer Sales & Support Center (CSSC) Back Office team in a hybrid role based out of our Oakville Ontario office.
What is the job about
As an Application Engineer at Grundfos you will play a key role in supporting our CSSC Back Office team by delivering timely and effective technical assistance to customer inquiries. You will be responsible for providing advanced technical support and expert guidance on our products and services throughout the entire customer journeybefore during and after transactions.
Your work will involve preparing accurate technical quotations applying established procedures and guidelines and ensuring a seamless and professional customer experience. By combining your technical expertise with a strong commitment to service excellence you will help maintain and strengthen long-term customer relationships contributing to Grundfos reputation for world-class support.
Your main responsibilities:
- Provide commercial and technical support to customers including product sizing application guidance system solutions and pricing to ensure practical and effective solutions.
- Support the sales team by managing tenders and projects offering detailed specifications calculations and delivery timelines.
- Coordinate and administer medium to high-complexity project proposals from initial approval through bid submission including customer negotiations in collaboration with relevant stakeholders.
- Deliver first-contact resolution for customer inquiries and determine appropriate next steps based on established processes and service level agreements.
- Troubleshoot pumping systems and provide technical assistance to ensure optimal performance and customer satisfaction.
- Process special orders and coordinate with suppliers to meet unique customer requirements.
- Promote and guide customers in the use of digital tools such as GPC GXS MyGrundfos Extranet and Chat to enhance their experience.
- Collaborate with product segments and suppliers to resolve complex issues and support continuous improvement in customer service.
Your background
We imagine that you have:
- Bachelors degree in Engineering or equivalent work experience (35 years in a similar technical role).
- Solid experience in estimating opportunity and quotation management preferably within Pumps HVAC Engineered-to-Order or Building Management Systems.
- Proficiency in Microsoft Office and SAP (CRM/SD).
- Strong understanding of product and application fundamentals including the ability to interpret type keys and differentiate between components.
- Excellent communication and relationship-building skills with both internal and external stakeholders.
- Proven ability to manage priorities and meet deadlines in a dynamic environment.
- Customer service experience with strong organizational and administrative capabilities.
- Fluency in English (written and spoken); French is considered an asset.
Whats in it for you
What are your goals Here at Grundfos its our mission to enable you develop and fulfil your aspirations both career and personal. We are guided by our six core values and youll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. Youll encounter colleagues from all over the world both as part of your daily work supporting and all the while broadening each others cultural horizons.
In addition your day-to-day benefits include:
- Diverse inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- We encourage you to be at the offices where you can engage learn and have fun with colleagues. If youll be working from your home office well make sure you are well equipped with a good workstation
- Up to 3 days additional paid leave for volunteering
- Annual bonuses health insurance parental support internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
Do you want to learn more
If this job sounds appealing please send your resume by clicking Apply.
To dig deeper into the Grundfos universe follow us on LinkedIn or Youtube and to get to know some of your future colleagues and why they love working at Grundfos check out Meet our people
We look forward to hearing from you.
Employment Type
Full Time
