Mortgage Specialist Assistant
Mortgage Specialist Assistant
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Job Description
Job Summary
Job Description
What is the opportunity
Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.
What will you do
Consistently provide superior responsive service to client fax / e-mail / telephone requests
Consistently provide superior responsive execution and delivery of client transactions/requests
Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
Takes the initiative to keep informed of current events market news and internal information on RBCnet and applicable internal sites
Manages Mortgage Specialists e-mail/mail proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
Ensures Mortgage Specialists diary is effectively time managed to create capacity for all required activities
Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
Ensure the mortgage Specialists needs are proactively identified and provide the documentation and information necessary to perform their duties.
What do you need to succeed
Must-have
To support the position of a mobile Mortgage Specialist you should be sales-oriented self-motivated self-managed and thrive in a fast paced environment
You must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust
You must be extremely well organized with the ability to multi-task and prioritize
You are an energetic and enthusiastic team player who pays attention to detail
Strong computer skills
Strong knowledge of the mortgage process and Home Financing products is an asset
Bilingualism (English and French) required as you will regularly serve our clients with English and French-speaking needs.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic collaborative progressive and high-performing team
A world-class training program in financial services
Job Skills
Client Centricity Communication Critical Thinking CuriosityAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
