Associate, Help Desk Specialist
Associate, Help Desk Specialist
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$ 55000 - 65000
1 Vacancy
Job Description
Job Details
Description
**This role follows a TuesdaySaturday schedule working first-shift hours in a hybrid capacity based out of our CBX office in Westmont IL.**
Who We Are
Core Spaces (Core) is more than a real estate company its a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live) GRIT (We Got This) LIFT (Help Each Other Win) SHINE (Bring Your Full Self) UPHOLD (Never Break Trust) GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.
What We Do
CBX Connect is a fast growing provider of technology infrastructure in the MDU space specifically currently focusing on Design Installation and Support of managed Wi-fi in student housing. CBX was developed by real estate owners FOR real estate owners because we understood the need for transparency in the pricing structure of technology systems and contracts. From this level of understanding we were able to truly uncover the needs of our Real Estate partners and work to develop and deploy those solutions that lead to lasting quality reliability and cost savings. CBX needs to be your partner in real estate technology because it was created for you; so we can ensure your expectations for a propertys experience are exceeded from day one.
Benefits That Matter
A culture that provides you with a sense of belonging
Hybrid or remote work options may vary by role to support work-life balance
Competitive pay that values your contributions
Incentives designed to reward your achievements
Paid flexible PTO to disconnect or celebrate life milestones
Paid 15 holidays including your birthday to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Monthly workshop weeks; fewer meetings & more collaboration
Robust health plan options that begin within at least 30 days of your employment
Monthly phone reimbursement
Wellness allowance and perks including a yearly subscription to a meditation app
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) matching & Roth account option
Position Overview
Were looking for a motivated and reliable Help Desk Specialist to join our team in a hybrid role that blends hands-on logistics with technical network support. This is an exciting opportunity for someone who enjoys a mix of physical and technical tasks and wants to grow in a dynamic team-oriented environment. The Help Desk Specialist will support Level 1/2 networking issues manage IT assets assist with equipment configuration and occasionally support on-site deployments. This role is ideal for someone looking to build a long-term career in IT.
What You Will Do
Provide Level 1/2 help desk support for networking issues escalating complex problems as needed.
Manage and respond to support tickets through Zendesk.
Receive unpack document and ship IT equipment while maintaining accurate inventory records.
Assist with asset tracking and ensure equipment is properly labeled and logged.
Stage and configure switches routers firewalls and access points following standard procedures.
Collaborate cross-functionally with IT and operations teams to ensure timely support and readiness.
Travel occasionally to support onsite installations and equipment deployments.
Occasional travel may be necessary as needed
Perform all other duties and tasks as assigned by management
Must be able to complete all physical requirements of this role with or without a reasonable accommodation
Ideally youll have
12 years of experience in IT support networking or a related technical field.
Working knowledge of basic networking concepts and hardware (e.g. switches routers firewalls).
Familiarity with Zendesk or similar ticketing systems.
Ability to troubleshoot hardware and connectivity issues.
Excellent organizational skills with attention to detail especially in logistics and inventory tracking.
Strong communication and customer service skills.
Ability to lift and move equipment (up to 40 lbs).
Willingness to travel occasionally for on-site support.
Youll crush it if you have
Thrive in a hybrid role that blends physical tasks with technical problem-solving.
Are resourceful and take initiative when solving technical issues.
Excel at managing competing priorities while maintaining accuracy and professionalism.
Take pride in delivering reliable support and a seamless IT experience to internal teams.
Are curious and eager to grow your skills in networking IT operations and support.
Enjoy being part of a fast-paced collaborative team that values continuous improvement.
Organizational Structure
Reports to: Help Desk Manager
Direct Reports: N/A
Disclaimer: Please note that job responsibilities reporting lines and duties outlined in this job description are subject to change to meet the evolving needs of the organization.
As an Equal Opportunity Employer Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.
Additional Compensation:Employees may be eligible for discretionary bonuses typically 5% of base salary annually depending on individual and organizational performance.
Required Experience:
IC
Employment Type
Full-Time
