Valence has built the first-to-market AI native coaching platform for enterprise offering personalized expert and human-like guidance & support to any leader or employee. At Valence were not just talking about the future of work were actively shaping it.
From your first interaction with us youll notice were different. By working here you wont just implement solutions for our clients; youll be helping to architect the future of leadership in the age of generative AI. And well be honest this is not for everyone. But for those with an insatiable desire to work fast on complex unsolved challenges with some of the best talent in tech this could be the career-defining opportunity youve been waiting for.
The Role
In this role youll be the connective tissue between our product customer and data teams. This isnt a traditional data science roleits a fast-paced high-responsibility role for someone who loves solving messy problems turning requests into insights and helping build scalable systems from the ground up. Youll help define and improve how we triage and fulfill data requests streamline CS reporting and surface product insights that drive growth and retention. Youll work closely with Product CS and Engineering to ensure our platform decisions are data-informed and our customer teams are fully equipped with the right information at the right time.
About Valence
Were a Series A B2B SaaS company backed by Insight Partners thats pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the worlds biggest companies approach learning and development helping teams work better together. Weve been featured in Harvard Business Review and our client list reads like a Whos Who of global business including Coca-Cola Nestl General Mills ServiceNow AstraZeneca Prudential Citi CVS and Bristol Myers Squibb.
What Youll Do
Own the analytics backlog for Customer Success and Product including recurring reporting and usage analysis
Translate ambiguous requests into structured analysis and action working directly with CS EMs and product leaders
Build dashboards and recurring reports that drive clarity on feature usage client engagement and operational performance
Write complex SQL queries across varied schemas to extract and transform data
Use Python or Google Sheets to analyze trends automate repetitive tasks and visualize findings
Improve internal reporting workflows and help standardize the intake and delivery of stakeholder requests
Collaborate with Product and Engineering to define key metrics set up tracking requirements and improve our analytics foundations
Support a growing data culture by making insights accessible explainable and actionable across teams
What Were Looking For
2 years of experience in a data product or business analyst roleideally in a fast-paced SaaS or AI startup
Strong SQL proficiency with experience querying complex multi-source environments
Comfortable using Python (Pandas NumPy) or scripting tools for data manipulation automation or lightweight analysis
Hands-on experience with BI tools like Looker Tableau or Power BI and strong Google Sheets fluency for operational and ad hoc reporting
Ability to turn complex data into clear narratives and confidently present insights to both technical and non-technical stakeholders
Experience collaborating with CS Product and executive leaders to scope prioritize and execute data needs
Proven ability to manage competing requests bring structure to ambiguity and deliver in cross-functional settings
Exceptionally organized and detail-oriented with strong project management instincts
Self-motivated adaptable and resilientcomfortable operating in a fast-moving early-stage environment
A growth mindset with openness to experimentation feedback and continuous learning
Clear motivations for joining a mission-driven high-performance startup
What youll get
Ownership of projects and strategic priorities regardless of seniority.
Strong ties to the executive team a culture of transparency and engagement with strategic decisions.
Options from day one which means you will be on the ownership track right away.
Competitive salary and equity packages.
Comprehensive health coverage (medical dental and vision) from day 1.
Provision of anything you need to be successful - learning tools hardware office equipment software.
Generous PTO company-wide R&R shutdowns and paid leave for parents.
A WFH stipend phone stipend and support to work in a We Work or other space as preferred.
This role is 3 days a week (Tues - Thursday) minimum in office in Toronto (Queen & Spadina). Candidates must be comfortable working with colleagues in different time zones (UK) and have valid travel documents without work authorization restrictions in the US.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions please reach out to Allison Langille Head of People at
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